Technical Consultant (CRM)

Care; Jakarta Pusat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Kalibrr, Inc. is seeking a Technical Consultant (CRM) to design, customize, implement, and maintain CRM solutions with a focus on Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.

This role is based on-site in Jakarta and requires collaboration with business analysts, functional consultants, and senior staff. You will translate business requirements into technical CRM solutions, develop integrations and workflows, and prepare documentation while ensuring project milestones are met and

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering or related field with GPA at least 3.00/4.00.
• 1+ year experience in CRM development, customization, implementation or support preferred.
• Experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement preferred.
• Basic understanding of database concepts; SQL Server experience a plus.
• CRM-related certifications are a plus.
• Willing to work on-site.
• Strong English communication skills (written and spoken).

Responsibilities

• Assist in design, development, customization, and enhancement of CRM solutions.
• Support CRM implementation projects including configuration, testing, deployment, and documentation.
• Translate business requirements into technical CRM solutions with users and teams.
• Develop, test, and maintain CRM customizations, integrations, and workflows.
• Troubleshoot, debug, and optimize system performance.
• Prepare technical documentation and user guides.
• Ensure on-time delivery and quality of project deliverables.
• Provide post-implementation support and resolve technical issues.

Skills

Analytical skills

Problem-solving

English proficiency

Education

Bachelor's Degree in IT/CS/Engineering

Tools

Microsoft Dynamics CRM

Dynamics 365 Customer Engagement

SQL Server

Job description

A Technical Consultant (CRM) works closely with business analysts, functional consultants, and senior consultants to support the design, development, implementation, and maintenance of Customer Relationship Management (CRM) solutions. This role contributes to system customization, integration, and optimization to help organizations improve customer engagement, business processes, and data management. Experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement is highly preferred.

• Assist in the design, development, customization, and enhancement of CRM solutions.
• Support CRM implementation projects, including configuration, testing, deployment, and documentation.
• Collaborate with business users and functional teams to translate business requirements into technical solutions.
• Develop, test, and maintain CRM customizations, integrations, workflows, and related applications.
• Participate in troubleshooting, debugging, and system performance optimization activities.
• Prepare technical documentation, system specifications, and user guides.
• Work closely with functional and technical teams to ensure project deliverables are completed on schedule and meet quality standards.
• Provide post-implementation support and assist in resolving technical issues.
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field with a minimum GPA of 3.00/4.00.
• Candidates with at least 1 year of experience in CRM development, customization, implementation, or support are preferred.
• Experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement will be an advantage.
• Basic understanding of database concepts and principles; experience with Microsoft SQL Server is a plus.
• CRM-related certifications are a plus.
• Strong analytical and problem-solving skills with a willingness to learn new technologies.
• Willing to work on-site.
• Good command of English, both written and verbal.

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.