Dynamics 365 CRM Technical Lead

Ernst & Young Advisory Services Sdn Bhd; Jakarta Pusat; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

EY is seeking a Dynamics 365 CRM Solution Architect in Jakarta to lead enterprise-scale CRM transformations powered by Microsoft Dynamics 365 CE and the Power Platform. You will shape CRM strategies, roadmaps, and architect scalable solutions while delivering across complex business environments.

The role requires senior leadership, strong stakeholder management, and the ability to drive client engagements with measurable business value. EY offers global exposure and growth opportunities.

Qualifications

• 12+ years in CRM, enterprise apps, or consulting environments.
• 8+ years hands-on experience in Dynamics CRM / Dynamics 365 CE.
• 5+ years in a Solution Architect/leadership role.
• Proven experience leading 3 large Dynamics 365 CRM implementations.
• Experience managing senior stakeholders across business and technology.

Responsibilities

• Lead end-to-end design and delivery of Dynamics 365 CRM solutions across complex enterprise programs.
• Architect scalable, secure, high-performance CRM solutions aligned with business strategies.
• Define and govern CRM architecture standards, best practices, and quality frameworks.
• Collaborate with stakeholders to define CRM vision and transformation roadmaps.
• Provide technical leadership across projects and ensure on-time delivery.
• Oversee CRM integrations, data migration, and enterprise architecture alignment.
• Mentor teams and drive innovation and continuous improvement.
• Identify business development opportunities, including cross-selling of CRM solutions.
• Build executive-level client relationships as a trusted CRM advisor.
• Drive governance, risk management, and stakeholder communications.

Skills

Dynamics 365 CRM

CRM architecture

Systems integration

Executive communication

Leadership

Tools

Power Apps

Power Automate

Dataverse

Power BI

REST APIs

C#

Job description

EY is a global leader in assurance, consulting, strategy, tax, and transaction services, operating in more than 150 countries worldwide. We help organizations navigate transformation, unlock growth opportunities, and build long-term value for stakeholders.

At EY, our purpose is to build a better working world. We are committed to helping our clients create sustainable value for people, society, and the broader economy while fostering trust and confidence in capital markets.

Our people are at the center of everything we do. Through continuous learning, diverse experiences, and innovative technology, we empower our professionals to develop exceptional careers while making a meaningful impact. Regardless of when you join us or how long you stay, the exceptional EY experience is designed to last a lifetime.

If you're looking for an organization where your ideas matter, your growth is prioritized, and your contributions create real business impact, then EY is the place for you.

Dynamics 365 CRM Solution Architect

Location: Jakarta, Indonesia
Experience: 12+ Years
Level: Manager / Senior Manager

The Opportunity

As a Dynamics 365 CRM Solution Architect, you will play a critical role in leading enterprise-scale CRM transformation initiatives powered by Microsoft Dynamics 365 Customer Engagement (CE) and the Microsoft Power Platform.

You will work closely with executive stakeholders, business leaders, and technology teams to shape CRM strategies, define solution roadmaps, architect scalable enterprise solutions, and ensure successful delivery across complex business environments.

This is a highly visible leadership position within our Consulting practice, providing the opportunity to drive transformative client engagements, influence digital transformation programs, and develop market-leading CRM capabilities.

Your Key Responsibilities

You will collaborate with a diverse range of clients and colleagues to deliver innovative CRM solutions and enterprise transformation programs, including:

• Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions across complex enterprise programs.
• Architect scalable, secure, and high-performance solutions aligned with business and technology strategies.
• Define and govern CRM architecture standards, implementation best practices, and quality frameworks.
• Collaborate with business stakeholders to define CRM vision, digital roadmaps, and transformation initiatives.
• Provide technical leadership across multiple projects and workstreams while ensuring adherence to timelines, budgets, and delivery quality.
• Oversee CRM application design, integrations, data migration strategies, and enterprise architecture alignment.
• Mentor technical teams and solution consultants while fostering innovation and continuous improvement.
• Identify and drive business development opportunities, including account expansion, pipeline growth, and cross-selling of CRM and related Microsoft solutions.
• Build and maintain strong executive-level client relationships, serving as a trusted advisor in CRM transformation programs.
• Drive proactive risk management, issue resolution, governance, and stakeholder communications throughout engagements.
• Support decision-making, resource management, delivery governance, and team leadership activities.

Skills and Attributes for Success

To thrive in this role, you should possess the following:

• Strong expertise in Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Marketing, Customer Insights, and Omnichannel capabilities).
• Deep understanding of CRM architecture, solution design, customization, configuration, and extensibility.
• Strong experience in systems integration, data migration, API design, and enterprise architecture.
• Proven ability to lead large-scale programs and manage distributed delivery teams.
• Strong stakeholder management and executive communication skills.
• Experience balancing business priorities, technical excellence, and commercial objectives.
• Experience working in Agile, Scrum, DevOps, and modern software delivery methodologies.
• Strong analytical and problem-solving capabilities with focus on scalability, performance, and business value realization.
• Strong consulting mindset with the ability to translate business requirements into technology solutions.

Required Experience

Must Have

• Minimum 12+ years of experience in CRM, enterprise applications, digital transformation, or consulting environments.
• Minimum 8+ years of hands‑on experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
• Minimum 5+ years serving as a Solution Architect, Technical Architect, Technical Lead, or equivalent leadership role.
• Proven experience leading at least 3 large-scale enterprise Dynamics 365 CRM implementations.
• Demonstrated experience managing senior stakeholders across business and technology functions.

Microsoft Dynamics 365

• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Customer Insights

Microsoft Power Platform

• Power Apps
• Power Automate
• Dataverse
• Power BI

Technical Architecture

• API Management
• Logic Apps
• Service Bus
• REST APIs
• C#
• Plugin Development

What We Look For

We are looking for passionate professionals who combine strong technical expertise with strategic consulting capabilities. The ideal candidate is a leader who can navigate complex business challenges, influence stakeholders, and deliver enterprise-scale CRM transformation programs that create measurable business impact.

You should have a genuine passion for innovation, digital transformation, customer experience, and helping organizations realize the full value of Microsoft technologies.

If you are excited about building modern CRM ecosystems, influencing enterprise architecture decisions, and leading high-performing teams, this role is for you.

What We Offer

Develop the mindset and skills needed to navigate an increasingly complex and technology-driven world. Gain access to world‑class learning opportunities, certifications, and professional development programs.

Success as Defined by You

We'll provide the tools, flexibility, and support needed to help you build a career that aligns with your ambitions while creating meaningful impact for clients and communities.

Receive coaching, mentoring, and leadership development opportunities designed to help you become the leader the future demands.

Work with leading cloud, CRM, AI, and digital transformation technologies while solving complex challenges for some of the world's most recognized organizations.

Diverse and Inclusive Culture

Be part of an environment where your unique perspective is welcomed and valued, and where collaboration and innovation drive success.

Leverage EY's global network of professionals, methodologies, and industry expertise to broaden your experience and accelerate your career.

EY is committed to providing reasonable accommodations to individuals with disabilities and special needs. If you require assistance during the recruitment process or need accommodation for an interview, our Talent Team will be happy to support you.