Customer Relationship Management (CRM) - Jakarta

Brink's Indonesia; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Brink's Indonesia is seeking a CRM professional to manage customer data, analyze behavior, and drive retention strategies across sales, operations, and marketing. The role emphasizes cross-functional collaboration, data-driven decision making, and improving customer engagement across multiple channels.

The candidate will develop and refine CRM strategies, measure outcomes, and propose improvements to maximize customer lifetime value and overall satisfaction in a fast-moving environment.

Qualifications

• Excellent communication and collaboration skills, well-organized, disciplined, and high initiative.
• At least 3 years of experience in related fields in a fast-paced or high-growth environment.
• Ability to understand and manage quantitative business metrics; experience with reporting on metrics to senior management.
• Has a strong background in re-engagement customer acquisition strategies.
• Able to master MS Office, Google Analytics, HTML, CSS, SQL, and CRM Programs.

Responsibilities

• Manage and ensure the customer database is always up to date.
• Analyze customer data to understand customer behavior, preferences and needs.
• Discuss results with sales/operations and marketing to design programs that increase retention and acquire new customers.
• Monitor and maximize customer lifetime value strategies for profitability.
• Monitor CRM team communications with consumers across channels (email, phone, social, etc.).
• Develop an effective CRM strategy and measure its effectiveness with improvements.

Skills

Communication skills

3+ years experience

Analytics & reporting

Customer re-engagement

Tools

Google Analytics

HTML

CSS

SQL

CRM Platforms

Job description

• Manage and ensure the customer database is always up to date.


• Analyze customer data to understand customer behavior, preferences and needs.


• Discuss the results of customer data analysis with the sales/operations team and marketing team to design programs and initiatives that can increase customer retention, acquire new customers and increase overall customer satisfaction.


• Monitor and maximize customer lifetime value strategies to obtain maximum profitability.


• Monitoring the CRM team's communication with consumers (the CRM team communicates with patients using various communication channels such as email, telephone, social media and other online platforms).


• Monitoring and evaluating customer experience. The results are discussed with TiOM Operations.


• Develop an effective CRM strategy.


• Measuring the effectiveness of the CRM strategy that has been implemented, analyzing/evaluating and preparing improvements to the CRM strategy.

Qualifications:

• Excellent communication and collaboration skills, well-organized, disciplined, and high initiative.


• At least 3 years of experience in related fields in a fast-paced or high-growth environment.


• Ability to understand and manage quantitative business metrics; experience with reporting on metrics to senior management.


• Has a strong background in re-engagement customer acquisition strategies.


• Able to master MS Office, Programs (Google Analytics, HTML, CSS, SQL), and CRM Programs.


• Thorough, has good communication skills, and is able to work in a team.


• Can follow marketing trends and understand the current market situation.