CRM Technical Consultant — Dynamics 365 Specialist

Care; Jakarta Pusat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Kalibrr, Inc. is seeking a Technical Consultant (CRM) to design, customize, implement, and maintain CRM solutions with a focus on Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.

This role is based on-site in Jakarta and requires collaboration with business analysts, functional consultants, and senior staff. You will translate business requirements into technical CRM solutions, develop integrations and workflows, and prepare documentation while ensuring project milestones are met and

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering or related field with GPA at least 3.00/4.00.
• 1+ year experience in CRM development, customization, implementation or support preferred.
• Experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement preferred.
• Basic understanding of database concepts; SQL Server experience a plus.
• CRM-related certifications are a plus.
• Willing to work on-site.
• Strong English communication skills (written and spoken).

Responsibilities

• Assist in design, development, customization, and enhancement of CRM solutions.
• Support CRM implementation projects including configuration, testing, deployment, and documentation.
• Translate business requirements into technical CRM solutions with users and teams.
• Develop, test, and maintain CRM customizations, integrations, and workflows.
• Troubleshoot, debug, and optimize system performance.
• Prepare technical documentation and user guides.
• Ensure on-time delivery and quality of project deliverables.
• Provide post-implementation support and resolve technical issues.

Skills

Analytical skills

Problem-solving

English proficiency

Education

Bachelor's Degree in IT/CS/Engineering

Tools

Microsoft Dynamics CRM

Dynamics 365 Customer Engagement

SQL Server

Job description

Kalibrr, Inc. is seeking a Technical Consultant (CRM) to design, customize, implement, and maintain CRM solutions with a focus on Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.

This role is based on-site in Jakarta and requires collaboration with business analysts, functional consultants, and senior staff. You will translate business requirements into technical CRM solutions, develop integrations and workflows, and prepare documentation while ensuring project milestones are met and