Customer Relationship Management Manager

Veltica Masterclass; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Veltica MasterClass in Jakarta, Indonesia, is seeking a Customer Relationship Management Manager for a full-time, on-site role. You will design and manage CRM strategies to boost engagement and lifetime value, segment databases, monitor cross-channel interactions, analyze data, and collaborate with Sales, Marketing, and Product teams to drive continuous improvement.

The role focuses on optimizing CRM programs, reporting, and stakeholder alignment in a fast-paced environment.

Qualifications

• Strong analytical skills to interpret customer data and campaign performance.
• Excellent communication to collaborate across teams and present CRM reports.
• Sales-focused with understanding of pipelines, journeys and revenue impact.
• Market segmentation to tailor engagement strategies.
• Project management to plan and monitor CRM projects.
• Experience with CRM platforms (Salesforce, HubSpot) and reporting tools.
• Bachelor’s degree in Business, Marketing, Management, or related field.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Segment customer databases to support targeted campaigns.
• Monitor customer interactions across multiple channels.
• Analyze CRM data and optimize campaigns based on metrics.
• Collaborate with sales, marketing, and product teams.
• Oversee CRM projects and ensure system adoption by stakeholders.
• Prepare regular CRM performance reports.

Skills

Analytics

Communication

CRM platforms

Market segmentation

Project management

Sales knowledge

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

Company Description Veltica MasterClass, a part of Vanaya & Co., offers affordable learning programs led by industry experts. The programs are designed primarily for operational and mid-level managers seeking practical skills to accelerate career growth. Veltica MasterClass combines online and in-person training formats to create flexible and impactful learning experiences. The organization focuses on professional development that is relevant to real business challenges and evolving market needs.
Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for designing and managing CRM strategies to improve customer engagement, retention, and lifetime value. Day-to-day activities include segmenting customer databases, monitoring customer interactions across channels, analyzing CRM data, and optimizing campaigns based on performance metrics. The role also involves collaborating with sales, marketing, and product teams to align customer initiatives, overseeing CRM-related projects, and ensuring the CRM system is used effectively by internal stakeholders. The CRM Manager will regularly prepare reports, make data-driven recommendations, and support continuous improvement of customer experience.
Qualifications

• Candidates should possess strong Analytical Skills to interpret customer data, track campaign performance, and generate actionable insights.
• Candidates should possess excellent Communication skills to collaborate with cross-functional teams and present CRM strategies and reports clearly.
• Candidates should possess Sales-related skills to understand pipelines, customer journeys, and revenue impact of CRM initiatives.
• Candidates should possess Market Segmentation skills to define customer segments, personalize messaging, and tailor engagement strategies.
• Candidates should possess Project Management skills to plan, execute, and monitor CRM projects, ensuring timely and quality delivery.
• Experience with CRM platforms (e.g., Salesforce, HubSpot, or similar tools) and basic data visualization or reporting tools is highly beneficial.
• Bachelor’s degree in Business, Marketing, Management, or a related field, or equivalent practical experience is preferred.
• Ability to work independently, manage multiple priorities, and maintain a customer-centric mindset in a fast-paced environment.