Student Success & Engagement Advisor

Ruangguru for Business; Duri; On-site; IDR 100,000,000 - 170,000,000; Full time

Job summary

Ruangguru is a tech-enabled education company seeking a proactive professional to monitor student progress, motivate learners, and support sales activities. You will engage prospective students, provide guidance, and help them decide on learning paths, while maintaining strong relationships throughout the learning journey.

The role emphasizes customer-oriented service, communication excellence, and the ability to work independently as well as in a team, with targets for engagement and sales

Qualifications

• Minimum Diploma 3 education in any discipline.
• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, Business Operations, or related fields. Experience in education, English courses, or startups is a plus.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.
• Have a personal smartphone and laptop.
• Target-driven, proactive, and able to work independently as well as collaboratively in a team.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Customer orientation

Communication skills

Sales experience

Relationship building

Education

Diploma 3

Job description

Ruangguru is a tech-enabled education company seeking a proactive professional to monitor student progress, motivate learners, and support sales activities. You will engage prospective students, provide guidance, and help them decide on learning paths, while maintaining strong relationships throughout the learning journey.

The role emphasizes customer-oriented service, communication excellence, and the ability to work independently as well as in a team, with targets for engagement and sales