Student Success & Engagement Advisor

Ruangguru for Business; Jakarta Selatan; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Ruangguru is a tech-enabled education company offering a one-stop learning experience. The role focuses on monitoring student progress, guiding learners, and supporting sales through client engagement and informed decision-making.

The ideal candidate has a Diploma 3 and 1–2 years in sales or related fields, strong communication, and a proactive, independent work style. The position emphasizes customer focus and collaborative teamwork.

Qualifications

• Minimum Diploma 3 education in any discipline.
• 1-2 years of experience in Sales, Marketing, Business Development, Customer Success, Business Operations, or related fields. Experience in education, English courses, or startups is a plus.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.
• Have a personal smartphone and laptop.
• Target-driven, proactive, and able to work independently as well as collaboratively in a team.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication skills

Customer oriented

Time management

Target driven

Education

Diploma 3

Job description

Ruangguru is a tech-enabled education company offering a one-stop learning experience. The role focuses on monitoring student progress, guiding learners, and supporting sales through client engagement and informed decision-making.

The ideal candidate has a Diploma 3 and 1–2 years in sales or related fields, strong communication, and a proactive, independent work style. The position emphasizes customer focus and collaborative teamwork.