Student Success & Engagement Advisor

Ruangguru for Business; Desa Ciranjeng; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Ruangguru is a tech-enabled education company seeking a role to engage students and support their learning journey. You will monitor progress, motivate and guide learners, and provide ongoing support to help them achieve goals.

You will also assist sales by engaging prospective students and helping them make informed decisions, while aiming to meet individual and team engagement and sales targets.

Qualifications

• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, Business Operations, or related fields.
• Experience in education, English courses, or startups is a plus.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication skills

Time management

Detail-oriented

Self-motivation

Teamwork

Customer mindset

Proactive

Independence

Education

Diploma 3

Job description

Ruangguru is a tech-enabled education company seeking a role to engage students and support their learning journey. You will monitor progress, motivate and guide learners, and provide ongoing support to help them achieve goals.

You will also assist sales by engaging prospective students and helping them make informed decisions, while aiming to meet individual and team engagement and sales targets.