Student Success & Engagement Advisor

Ruangguru for Business; Brebes; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Ruangguru is seeking a proactive individual to monitor engagement and communicate updates to the Academic Team while supporting student success.

You will build strong relationships, motivate learners, and assist prospective students in making informed decisions, helping them achieve learning goals. The role emphasizes collaboration to meet engagement and sales targets in a dynamic education environment.

Qualifications

• Diploma 3 in any discipline.
• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, Business Operations, or related fields; education/startups is a plus.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.
• Must have a personal smartphone and laptop.
• Target-driven, proactive, and able to work independently as well as in a team.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Communication

Customer orientation

Relationship building

Time management

Independent work

Education

Diploma 3 (D3)

Tools

Smartphone

Laptop

Job description

Ruangguru is seeking a proactive individual to monitor engagement and communicate updates to the Academic Team while supporting student success.

You will build strong relationships, motivate learners, and assist prospective students in making informed decisions, helping them achieve learning goals. The role emphasizes collaboration to meet engagement and sales targets in a dynamic education environment.