Student Success & Engagement Advisor

Ruangguru for Business; Tangerang; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Ruangguru for Business is seeking a customer-focused professional to monitor student progress, build strong relationships, and support sales activities. You will engage prospective students, provide guidance, and help them decide on learning pathways.

The role emphasizes motivation, continuous student support, and achieving set engagement and sales targets within a collaborative team.

Qualifications

• Diploma 3 required in any discipline.
• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, or related fields; experience in education, English courses, or startups is a plus.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.
• Have a personal smartphone and laptop.
• Target-driven, proactive, and able to work independently as well as collaboratively in a team.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication skills

Attention to detail

Time management

Teamwork

Proactive attitude

Education

Diploma 3

Job description

Ruangguru for Business is seeking a customer-focused professional to monitor student progress, build strong relationships, and support sales activities. You will engage prospective students, provide guidance, and help them decide on learning pathways.

The role emphasizes motivation, continuous student support, and achieving set engagement and sales targets within a collaborative team.