Student Success Advisor

Ruangguru for Business; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Ruangguru is a tech-enabled education company providing a one-stop learning experience with videos, question banks, test prep, and study notes. The role involves monitoring students’ learning progress, building strong relationships, and supporting sales by engaging prospective students and guiding them to informed decisions.

You will motivate and guide learners throughout their journey, provide feedback, and help achieve personal and team targets for engagement and performance.

Qualifications

• Minimum Diploma 3 education in any discipline.
• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, Business Operations, or related fields. Experience in education, English courses, or startups is a plus.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.
• Have a personal smartphone and laptop.
• Target-driven, proactive, and able to work independently as well as collaboratively in a team.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Time management

Customer orientation

Self-driven

Education

Diploma 3 (D3)

Job description

Ruangguru is a tech-enabled education company providing a one-stop learning experience with videos, question banks, test prep, and study notes. The role involves monitoring students’ learning progress, building strong relationships, and supporting sales by engaging prospective students and guiding them to informed decisions.

You will motivate and guide learners throughout their journey, provide feedback, and help achieve personal and team targets for engagement and performance.