Student Success & Engagement Advisor

Ruangguru for Business; Sumedang; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Ruangguru for Business is seeking a proactive coordinator to monitor student progress and keep the Academic Team updated. You will build strong student relationships, provide motivation and ongoing support, and assist prospective students in deciding on suitable learning paths.

You will also contribute to sales activities, delivering consistent guidance and recommendations to help students reach their learning goals, while aiming to meet both individual and team targets for engagement and sales

Qualifications

• Minimum Diploma 3 education in any discipline.
• 1-2 years of experience in Sales, Marketing, Business Development, Customer Success, Business Operations, or related fields.
• Experience in education, English courses, or startups is a plus.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication

Time management

Detail-oriented

Self-driven

Teamwork

Education

Diploma 3

Tools

Smartphone

Laptop

Job description

Ruangguru for Business is seeking a proactive coordinator to monitor student progress and keep the Academic Team updated. You will build strong student relationships, provide motivation and ongoing support, and assist prospective students in deciding on suitable learning paths.

You will also contribute to sales activities, delivering consistent guidance and recommendations to help students reach their learning goals, while aiming to meet both individual and team targets for engagement and sales