Student Success & Engagement Advisor

Ruangguru for Business; Bongsri; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Ruangguru is a tech-enabled education company delivering a one-stop learning experience for students to access quality content and services. Our platform provides learning videos, question banks, test-prep materials, and study notes to help families reduce education costs and elevate student outcomes.

We are seeking a proactive team member to monitor students' progress, motivate and guide them, and support sales activities by engaging prospective students.

Qualifications

• Diploma 3 in any discipline.
• 1–2 years in Sales, Marketing, Business Development, Customer Success, or related fields.
• Customer-oriented mindset with excellent communication.
• Have a personal smartphone and laptop.
• Target-driven, proactive, and able to work independently as well as in a team.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Customer service

Relationship building

Communication

Time management

Education

Diploma 3

Job description

Ruangguru is a tech-enabled education company delivering a one-stop learning experience for students to access quality content and services. Our platform provides learning videos, question banks, test-prep materials, and study notes to help families reduce education costs and elevate student outcomes.

We are seeking a proactive team member to monitor students' progress, motivate and guide them, and support sales activities by engaging prospective students.