Student Success & Engagement Advisor

Ruangguru for Business; Cikampek; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

Ruangguru for Business is seeking a proactive professional to monitor students' learning progress and communicate updates to the Academic Team, while building strong relationships with students through motivation and guidance.

You will support sales activities by engaging prospective students, helping them make informed decisions, and aiming for individual and team targets in engagement, presentations, and sales.

Qualifications

• Diploma 3 or equivalent required.
• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, or related fields.
• Experience in education, English courses, or startups is a plus.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team with follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication

Time management

Organizational skills

Target-driven

Customer focus

Education

Diploma 3 (D3) or equivalent

Job description

Ruangguru for Business is seeking a proactive professional to monitor students' learning progress and communicate updates to the Academic Team, while building strong relationships with students through motivation and guidance.

You will support sales activities by engaging prospective students, helping them make informed decisions, and aiming for individual and team targets in engagement, presentations, and sales.