Student Success & Engagement Specialist

Ruangguru for Business; Sukabumi; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

Ruangguru is looking for a driven professional to monitor student progress, build strong relationships, and support sales efforts. You will communicate updates to the Academic Team, motivate learners, and help students achieve their learning goals.

Ideal candidates have a Diploma 3 with 1–2 years in sales, marketing, or related fields, and excellent communication and organizational skills. This role may involve target-driven activities and collaboration with the team.

Qualifications

• Minimum Diploma 3 education in any discipline.
• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, Business Operations, or related fields.
• Experience in education, English courses, or startups is a plus.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication

Time management

Organizational skills

Teamwork

Proactive attitude

Education

Diploma 3

Job description

Ruangguru is looking for a driven professional to monitor student progress, build strong relationships, and support sales efforts. You will communicate updates to the Academic Team, motivate learners, and help students achieve their learning goals.

Ideal candidates have a Diploma 3 with 1–2 years in sales, marketing, or related fields, and excellent communication and organizational skills. This role may involve target-driven activities and collaboration with the team.