Strategic Logistics Client Relations Specialist

Pt Transcon Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Competitive salary with performanceBon

Medical and dental benefits

Paid time off and holidays

Training and development

Surabaya team environment

Job summary

Pt Transcon Indonesia is hiring a Customer Success Advocate in Surabaya to build strong client relationships and ensure customers maximize value from our products. You will engage with clients, understand their needs, and deliver tailored support.

You'll onboard new customers, conduct regular reviews, identify upsell opportunities, and coordinate with product teams to improve service quality across East Java. Fluency in Bahasa Indonesia and English is preferred.

Qualifications

• Proven experience in customer success, account management, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a talent for building rapport.
• Strong problem-solving abilities and a proactive approach to client needs.
• Familiarity with CRM software and customer success platforms.

Responsibilities

• Manage a portfolio of clients, acting as their primary point of contact and trusted advisor.
• Conduct regular check-ins and business reviews to assess client satisfaction and identify opportunities for upselling or cross-selling.
• Proactively identify and address potential customer issues before they escalate.
• Onboard new clients, providing comprehensive training and ensuring a smooth integration process.
• Gather customer feedback and collaborate with product teams to drive product improvements.
• Monitor customer usage patterns and provide insights to clients on how to optimize their experience.

Skills

Client relationship management

Communication

Interpersonal skills

Problem-solving

CRM software

Team collaboration

Tools

CRM software

Customer success platforms

Job description

Customer Success Advocate – Surabaya

Our client is seeking a dedicated Customer Success Advocate to join their expanding team in Surabaya . In this role, you will be instrumental in building and maintaining strong relationships with clients, ensuring they maximize the value derived from our products and services. You will proactively engage with customers, understand their evolving needs, and provide tailored support and solutions. This is an ideal position for an individual passionate about customer satisfaction and driven to foster long-term partnerships, working within a vibrant regional hub that values client retention and growth, and contributing to our esteemed service quality across East Java.

About the Role

Our client is seeking a dedicated Customer Success Advocate to join their expanding team in Surabaya . In this role, you will be instrumental in building and maintaining strong relationships with clients, ensuring they maximize the value derived from our products and services. You will proactively engage with customers, understand their evolving needs, and provide tailored support and solutions. This is an ideal position for an individual passionate about customer satisfaction and driven to foster long-term partnerships, working within a vibrant regional hub that values client retention and growth, and contributing to our esteemed service quality across East Java.

Key Responsibilities

• Manage a portfolio of clients, acting as their primary point of contact and trusted advisor.
• Conduct regular check-ins and business reviews to assess client satisfaction and identify opportunities for upselling or cross-selling.
• Proactively identify and address potential customer issues before they escalat.
• Onboard new clients, providing comprehensive training and ensuring a smooth integration process.
• Gather customer feedback and collaborate with product teams to drive product improvements.
• Monitor customer usage patterns and provide insights to clients on how to optimize their experience.

Requirements

• Proven experience in customer success, account management, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a talent for building rapport.
• Strong problem-solving abilities and a proactive approach to client needs.
• Familiarity with CRM software and customer success platforms.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in Bahasa Indonesia and professional working proficiency in English.

Benefits

• Competitive salary package with performance bonuses.
• Comprehensive medical and dental benefits.
• Paid time off and company holidays.
• Opportunities for training and professional development.
• Be a part of a client-focused team in the dynamic city of Surabaya .