Surabaya Customer Success Advocate — Client Growth

Pt Transcon Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Competitive salary with performanceBon

Medical and dental benefits

Paid time off and holidays

Training and development

Surabaya team environment

Job summary

Pt Transcon Indonesia is hiring a Customer Success Advocate in Surabaya to build strong client relationships and ensure customers maximize value from our products. You will engage with clients, understand their needs, and deliver tailored support.

You'll onboard new customers, conduct regular reviews, identify upsell opportunities, and coordinate with product teams to improve service quality across East Java. Fluency in Bahasa Indonesia and English is preferred.

Qualifications

• Proven experience in customer success, account management, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a talent for building rapport.
• Strong problem-solving abilities and a proactive approach to client needs.
• Familiarity with CRM software and customer success platforms.

Responsibilities

• Manage a portfolio of clients, acting as their primary point of contact and trusted advisor.
• Conduct regular check-ins and business reviews to assess client satisfaction and identify opportunities for upselling or cross-selling.
• Proactively identify and address potential customer issues before they escalate.
• Onboard new clients, providing comprehensive training and ensuring a smooth integration process.
• Gather customer feedback and collaborate with product teams to drive product improvements.
• Monitor customer usage patterns and provide insights to clients on how to optimize their experience.

Skills

Client relationship management

Communication

Interpersonal skills

Problem-solving

CRM software

Team collaboration

Tools

CRM software

Customer success platforms

Job description

Pt Transcon Indonesia is hiring a Customer Success Advocate in Surabaya to build strong client relationships and ensure customers maximize value from our products. You will engage with clients, understand their needs, and deliver tailored support.

You'll onboard new customers, conduct regular reviews, identify upsell opportunities, and coordinate with product teams to improve service quality across East Java. Fluency in Bahasa Indonesia and English is preferred.