Senior SOP & Process Improvement Specialist

Orang Tua Group; Jakarta Utara; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Orang Tua Group is seeking a results-driven professional to map and standardize end-to-end operational workflows and SOPs. You will review processes, collaborate with department heads, and document technical procedures to drive efficiency across the organization.

The role includes leading training sessions, managing change, and conducting process audits with actionable reporting for executive leadership. A strong background in process mapping, analytics, and writing is essential.

Qualifications

• Requires a Bachelor's degree in a related discipline.
• Minimum 3–4 years in procedure development or process improvement.
• Strong ability to map processes and document procedures.
• Excellent written and verbal communication for stakeholder engagement.

Responsibilities

• Map and standardize end-to-end workflows and SOPs.
• Review and optimize existing processes to remove bottlenecks.
• Collaborate with department heads to gather requirements and document procedures.
• Lead training sessions and change management for new processes.
• Conduct process audits and present performance reports to management.

Skills

Process mapping

Analytical thinking

Technical writing

Communication

Stakeholder management

Education

Bachelor's degree in Industrial Engineering/Business Administration/Management

Tools

MS Visio

Lucidchart

Bizagi

Job description

Orang Tua Group is seeking a results-driven professional to map and standardize end-to-end operational workflows and SOPs. You will review processes, collaborate with department heads, and document technical procedures to drive efficiency across the organization.

The role includes leading training sessions, managing change, and conducting process audits with actionable reporting for executive leadership. A strong background in process mapping, analytics, and writing is essential.