Process Improvement & SOPs Analyst

PT Ikonsultan Inovatama; Jakarta Utara; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Ikonsultan Inovatama is seeking a Support Business Process Analyst to help develop and finalize business process flowcharts, SOPs, and policy documents. You will gather user requirements via stakeholder discussions and coordinate across functions to ensure alignment with governance standards.

The ideal candidate will have a 3–5 year background in business process support or analysis, strong analytical skills, and proficiency with MS Office; knowledge of Visio or Bizagi is a plus.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Management, or related field.
• Minimum 3-5 years of experience in business process support, business analysis, or similar role.
• Basic understanding of business process mapping, SOP development, and policy documentation.
• Familiar with creating and maintaining Business Requirement Documents (BRD) and related documentation.
• Strong analytical thinking with attention to detail to identify gaps and inconsistencies in processes.
• Good communication and interpersonal skills for stakeholder coordination and requirement gathering.
• Ability to document meeting outcomes clearly (e.g., Minutes of Meeting) and track follow-ups.
• Strong organizational skills and ability to manage multiple tasks and deadlines.
• Able to work collaboratively in cross-functional teams.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); knowledge of process mapping tools (e.g., Visio, Bizagi) is an advantage

Responsibilities

• Support Business Process Analyst in developing and finalizing business process flowcharts, Standard Operating Procedures (SOPs), and policy documentation.
• Assist in gathering user requirements through stakeholder discussions and cross-functional coordination.
• Contribute to the preparation, review, and refinement of Business Requirement Documents (BRD) and related documentation.
• Prepare Minutes of Meeting (MoM) and track follow-up actions from business process discussions.
• Coordinate with stakeholders to facilitate approval processes and ensure compliance with governance standards.
• Identify and resolve minor gaps or inconsistencies in documentation to ensure accuracy and completeness.
• Ensure business process and policy documentation are detailed, structured, and aligned with organizational standards.
• Support the standardization, evaluation, and continuous improvement of business processes across departments.

Skills

Business analysis

Stakeholder coordination

Process mapping

BRD documentation

Microsoft Office

Education

Bachelor's degree in Business Administration

Tools

Visio

Bizagi

Job description

PT Ikonsultan Inovatama is seeking a Support Business Process Analyst to help develop and finalize business process flowcharts, SOPs, and policy documents. You will gather user requirements via stakeholder discussions and coordinate across functions to ensure alignment with governance standards.

The ideal candidate will have a 3–5 year background in business process support or analysis, strong analytical skills, and proficiency with MS Office; knowledge of Visio or Bizagi is a plus.