Business Process Assistant Manager

DFI Retail Group; Tangerang Selatan; On-site; IDR 200,880,000 - 290,160,000; Full time

Job summary

DFI Retail Group seeks a Business Process Assistant Manager to standardize operations and align procedures with company strategy, enhancing efficiency. You will drive SOP design, stakeholder collaboration, and documentation across departments to support business objectives.

Responsibilities include facilitating workshops, interviewing users, and implementing process improvements with a focus on automation and digital systems.

Qualifications

• Bachelor degree in industrial engineering or information system.
• 5-7 years of supervisor or equivalent experience.

Responsibilities

• Bridge stakeholders to produce SOPs aligned with current processes.
• Socialize and conduct sessions for new or updated process docs.
• Regularly review existing processes for improvement.
• Document processes with flowcharts, guidelines, and SOPs.
• Design and revise processes to boost efficiency and effectiveness.
• Facilitate workshops to gather input and achieve consensus.
• Interview users, document results, assign numbers, obtain approvals.
• Identify gaps and bottlenecks, propose workflow optimizations.
• Provide insights for continuous improvement and best practices.
• Promote use of technology and digital systems to accelerate processes.
• Review outputs from Business Process Specialist for accuracy.

Skills

Process standardization

SOP development

Stakeholder engagement

Documentation

Education

Bachelor's degree in industrial engineering or information system

Job description

We are looking for a Business Process Assistant Manager to reviewing business process standardization to ensure operational efficiency and consistency. The goal is to align all internal procedures with company strategy so that every step taken directly supports the achievement of business objectives.

Duties and Responsibilities:

• Synergize all stakeholders by bridging the discussion process to produce SOPs that are linear with the latest business processes.
• Disseminate and conduct socialization sessions for new and updated business process documentation to relevant teams.
• Perform regular reviews and assessments of existing business processes to identify areas for improvement and optimization.
• Develop and maintain comprehensive documentation of all business processes, including flowcharts, guidelines, and standard operating procedures.
• Bridging the design of new business processes or business processes that need to be revised to improve operational efficiency and effectiveness.
• Facilitate workshops and discussions with stakeholders to gather input and achieve consensus on process design.
• Inviting business users to interview and discussion sessions, connecting the dots between the information gathered, standardizing inconsistent information, documenting interview results, assigning document numbers, obtaining user approval or signatures, and communicating the SOP to relevant parties
• Identify and analyze process gaps and bottlenecks, proposing solutions for streamlining workflows.
• Contribute to continuous improvement initiatives by providing insights and recommendations based on process analysis and best practices.
• Encourage the use of technology, automaton, and digital systems to accelerate business processes.
• Double-check the work completed by the Business Process Specialist.

Qualifications:

• Education: Bachelor degree in industrial engineering or information system.
• Work Relevant Experience : Minimum 5-7 year as supervisor or equivalent