Assistant Manager, Business Process & SOP Optimization

DFI Retail Group; Tangerang Selatan; On-site; IDR 200,880,000 - 290,160,000; Full time

Job summary

DFI Retail Group seeks a Business Process Assistant Manager to standardize operations and align procedures with company strategy, enhancing efficiency. You will drive SOP design, stakeholder collaboration, and documentation across departments to support business objectives.

Responsibilities include facilitating workshops, interviewing users, and implementing process improvements with a focus on automation and digital systems.

Qualifications

• Bachelor degree in industrial engineering or information system.
• 5-7 years of supervisor or equivalent experience.

Responsibilities

• Bridge stakeholders to produce SOPs aligned with current processes.
• Socialize and conduct sessions for new or updated process docs.
• Regularly review existing processes for improvement.
• Document processes with flowcharts, guidelines, and SOPs.
• Design and revise processes to boost efficiency and effectiveness.
• Facilitate workshops to gather input and achieve consensus.
• Interview users, document results, assign numbers, obtain approvals.
• Identify gaps and bottlenecks, propose workflow optimizations.
• Provide insights for continuous improvement and best practices.
• Promote use of technology and digital systems to accelerate processes.
• Review outputs from Business Process Specialist for accuracy.

Skills

Process standardization

SOP development

Stakeholder engagement

Documentation

Education

Bachelor's degree in industrial engineering or information system

Job description

DFI Retail Group seeks a Business Process Assistant Manager to standardize operations and align procedures with company strategy, enhancing efficiency. You will drive SOP design, stakeholder collaboration, and documentation across departments to support business objectives.

Responsibilities include facilitating workshops, interviewing users, and implementing process improvements with a focus on automation and digital systems.