Senior Front Office

PT. SUMBER INSPIRASI PRIMA; Gamping; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Ongoing training and development

Job summary

PT. Sumber Inspirasi Prima in Yogyakarta is seeking a Senior Front Office professional to lead our front desk operations and guest services on a full-time basis. You will oversee the front desk team, manage check-in/check-out, and ensure the highest standards of service for a memorable guest experience.

The successful candidate will have at least 5 years in front office roles, with 2+ years in supervisory leadership, strong hotel system knowledge, and fluency in English and Indonesian.

Qualifications

• Minimum 5 years of experience in front office operations.
• At least 2 years in a supervisory or senior leadership role.
• Strong knowledge of hotel management systems and reservation software.
• Excellent communication and interpersonal skills; ability to lead a team.
• Proficiency in English and Indonesian; additional languages advantageous.
• Proven track record of improving operational efficiency and guest satisfaction.

Responsibilities

• Lead and supervise the front desk team to ensure exceptional guest services.
• Oversee guest check-in/check-out procedures with accuracy and efficiency.
• Address guest inquiries and resolve concerns professionally and promptly.
• Monitor front office operations for policy compliance.
• Train and mentor front office staff to improve performance.
• Manage reservations and coordinate with other departments to ensure satisfaction.
• Handle guest complaints tactfully and resolve issues satisfactorily.
• Maintain security and confidentiality of guest information and property.
• Prepare reports on front office operations and guest feedback.
• Assist in developing and implementing guest service initiatives.

Skills

Front Office Leadership

Guest Services

Staff Training

Communication

Bilingual English/Indonesian

Customer Service Excellence

Tools

Hotel management systems

Reservation software

Job description

About us PT. Sumber Inspirasi Prima is a hospitality company committed to delivering exceptional guest experiences and maintaining the highest standards of service excellence. We pride ourselves on creating welcoming environments where our team members are valued, developed, and empowered to succeed. Our mission is to provide outstanding hospitality services that inspire guest loyalty and build lasting relationships within the communities we serve.

About the role We are seeking an experienced Senior Front Office professional to join our team in Gamping, Yogyakarta on a full-time basis. As Senior Front Office, you will play a crucial leadership role in managing our front office operations and guest services. You will be responsible for overseeing the front desk team, ensuring seamless guest check-in and check-out processes, and maintaining the highest standards of customer service. This position is integral to creating positive first impressions for our guests and setting the tone for their entire stay with us.

What you'll be doing

Leading and supervising the front desk team, ensuring all staff members deliver exceptional guest services consistently

Managing guest check-in and check-out procedures efficiently whilst maintaining accuracy in all transactions

Addressing guest inquiries, requests, and concerns with professionalism and promptness

Monitoring front office operations to ensure compliance with company policies and procedures

Training, mentoring, and developing front office staff to enhance their skills and performance

Managing reservations systems and coordinating with other departments to ensure guest satisfaction

Handling guest complaints and resolving issues in a tactful and satisfactory manner

Maintaining security and confidentiality of guest information and property

Preparing reports on front office operations and guest feedback

Assisting in the development and implementation of guest service initiatives

What we're looking for

Minimum 5 years of experience in front office operations, with at least 2 years in a supervisory or senior leadership role

Strong knowledge of hotel management systems and reservation software

Excellent communication and interpersonal skills with the ability to lead and motivate a team

Proficiency in English and Indonesian; additional language skills are advantageous

Exceptional customer service skills with a commitment to guest satisfaction

Strong problem-solving abilities and the capacity to remain calm under pressure

Proven track record of improving operational efficiency and guest satisfaction metrics

Professional appearance and demeanour with a positive attitude

Attention to detail and strong organisational skills

Knowledge of hospitality industry best practices and current trends

What we offer At PT. Sumber Inspirasi Prima, we are committed to supporting the wellbeing and professional development of our team members. We offer a competitive salary package commensurate with experience, opportunities for career advancement within our organisation, and ongoing training and development programmes to enhance your skills. Our work environment fosters collaboration, mutual respect, and a culture of continuous improvement. We provide a supportive workplace where your contributions are recognised and valued, and where you can build a rewarding career in the hospitality industry.