Administrasi Umum | Back/Front Office Specialist

Pt Surya Madina Bersama; Banyuwangi; A distancia; IDR 167.400.000 - 279.000.000; Jornada completa

Descripción de la vacante

Pt Surya Madina Bersama, a respected hotel management company, seeks a Remote Front Office Manager to oversee front desk operations, guest services and reservations from a home office, while maintaining high guest satisfaction for properties near Padang, West Sumatra.

The ideal candidate has 5+ years in front office roles with supervisory experience, strong leadership and English and Bahasa Indonesia proficiency.

Formación

• Minimum 5 years in front office operations, with supervisory experience.
• Strong leadership and communication skills.
• Experience with PMS systems and reservation management.
• Ability to lead and manage a remote team while maintaining service excellence.

Responsabilidades

• Supervise and manage the daily operations of the front desk and guest services.
• Ensure prompt, professional and courteous service to all guests.
• Manage reservations, check-ins, check-outs and room assignments.
• Train, motivate and manage the performance of front desk staff.
• Develop and implement front office policies and procedures to enhance efficiency.
• Monitor staffing levels and create effective schedules.
• Handle guest inquiries, concerns and complaints with timely resolutions.
• Oversee upselling and cross-selling strategies.
• Maintain high guest satisfaction and online reviews.
• Oversee inventory of front desk supplies and cash handling procedures.
• Collaborate with other departments to ensure a seamless guest experience.
• Utilize and optimize PMS for efficient operations.
• Prepare daily reports on occupancy, arrivals, departures and guest feedback.

Conocimientos

Leadership

Communication

Customer service

Problem solving

Team management

Remote leadership

English

Bahasa Indonesia

PMS knowledge

Educación

Bachelor’s degree in Hospitality Management, Tourism, or related field

Herramientas

PMS systems

Descripción del empleo

Our client, a highly regarded hotel management company known for its exceptional guest service, is seeking a skilled and motivated Remote Front Office Manager. This position allows you to oversee front desk operations, guest services, and reservations from the comfort of your home office. You will be responsible for ensuring a seamless and positive guest experience, managing the front office team, and implementing efficient operational procedures. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of front office dynamics within the hospitality industry. This remote role offers the flexibility to manage operations for properties possibly including those near Padang, West Sumatra , without the need for daily commuting.

About the Role

Our client, a highly regarded hotel management company known for its exceptional guest service, is seeking a skilled and motivated Remote Front Office Manager. This position allows you to oversee front desk operations, guest services, and reservations from the comfort of your home office. You will be responsible for ensuring a seamless and positive guest experience, managing the front office team, and implementing efficient operational procedures. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of front office dynamics within the hospitality industry. This remote role offers the flexibility to manage operations for properties possibly including those near Padang, West Sumatra , without the need for daily commuting.

Key Responsibilities

• Supervise and manage the daily operations of the front desk and guest services departments.
• Ensure all guests receive prompt, professional, and courteous service.
• Manage reservations, check‑ins, check‑outs, and room assignments efficiently.
• Train, motivate, and manage the performance of front desk staff.
• Develop and implement front office policies and procedures to enhance operational efficiency.
• Monitor staffing levels and create effective schedules to meet operational needs.
• Handle guest inquiries, concerns, and complaints, ensuring timely and satisfactory resolutions.
• Oversee the implementation of upselling and cross‑selling strategies.
• Maintain high standards of guest satisfaction and strive for positive online reviews.
• Manage inventory of supplies for the front desk and ensure proper cash handling procedures.
• Collaborate with other departments to ensure a seamless guest experience.
• Utilize and optimize hotel management software (PMS) for efficient operations.
• Prepare daily reports on occupancy, arrivals, departures, and guest feedback.

Requirements

• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven experience managing teams and driving service excellence.
• Strong understanding of hotel operations, PMS systems, and reservation management.
• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to lead and motivate a team remotely.
• Detail‑oriented with strong organizational and time‑management abilities.
• Proficiency in English and Bahasa Indonesia.
• A reliable internet connection and a dedicated home office space.
• Experience in the Indonesian hospitality market is a plus.

Benefits

Our client offers a competitive salary, opportunities for professional growth, and the significant benefit of a remote work arrangement. This role provides the chance to lead front office operations without the daily commute, working with a supportive and experienced team. You will play a vital role in maintaining the high standards of guest service that our client is known for.