Office Manager

Pengiklan Anonim; Jawa Barat; Sur place; IDR 89 280 000 - 156 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary and bonuses

Health and medical benefits

Career development opportunities

Employee discounts on hotel services

Résumé du poste

Pengiklan Anonim’s client seeks an experienced Front Office Manager to lead the reception and guest services team at a Bogor property. You will oversee front desk operations, ensure a welcoming check-in/out experience, and manage guest relations to uphold service standards.

You will be the primary point of contact for guest inquiries and concerns, shaping first and last impressions and driving guest satisfaction and loyalty within a dynamic hotel environment in Bogor.

Qualifications

• Minimum of 3 years in front office operations, with at least 1 year in supervision.
• Strong hospitality and guest service mindset.
• Proven ability to lead a team in a fast-paced environment.

Responsabilités

• Supervise and manage the daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
• Train, schedule, and evaluate the performance of front desk staff, ensuring adherence to service standards.
• Handle guest complaints, requests, and issues promptly and efficiently, ensuring guest satisfaction.
• Manage room inventory, rates, and occupancy levels in coordination with the sales and marketing teams.
• Implement and maintain front office policies and procedures to ensure operational efficiency and guest security.
• Prepare daily reports on front office activities, occupancy, and revenue.

Connaissances

Communication skills

Interpersonal skills

Customer service

Outils

Hotel reservation systems

Description du poste

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Our client is searching for an experienced and customer-focused Front Office Manager to lead the reception and guest services team at their property in Bogor . This pivotal role involves overseeing all front desk operations, ensuring a welcoming and efficient check-in/check-out experience, and managing guest relations to uphold the highest standards of service. You will be the primary point of contact for guest inquiries and concerns, playing a crucial role in shaping the initial and final impressions guests have of the establishment in Bogor , and contributing to overall guest satisfaction and loyalty.

About the Role

Our client is searching for an experienced and customer-focused Front Office Manager to lead the reception and guest services team at their property in Bogor . This pivotal role involves overseeing all front desk operations, ensuring a welcoming and efficient check-in/check-out experience, and managing guest relations to uphold the highest standards of service. You will be the primary point of contact for guest inquiries and concerns, playing a crucial role in shaping the initial and final impressions guests have of the establishment in Bogor , and contributing to overall guest satisfaction and loyalty.

Key Responsibilities

• Supervise and manage the daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
• Train, schedule, and evaluate the performance of front desk staff, ensuring adherence to service standards.
• Handle guest complaints, requests, and issues promptly and efficiently, ensuring guest satisfaction.
• Manage room inventory, rates, and occupancy levels in coordination with the sales and marketing teams.
• Implement and maintain front office policies and procedures to ensure operational efficiency and guest security.
• Prepare daily reports on front office activities, occupancy, and revenue.

Requirements

• Minimum of 3 years of experience in front office operations, with at least 1 year in a supervisory or managerial role.
• Strong understanding of hotel reservation systems and front desk procedures.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in handling guest complaints and resolving service issues effectively.
• Ability to lead and motivate a team in a fast-paced environment.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Comprehensive health and medical benefits package.
• Opportunities for professional development and career growth.
• Employee discounts on hotel services and amenities.
• A dynamic and supportive team environment in the scenic city of Bogor .