Head of Front Desk Agent

PT Bangun Eksotis Nugraha; Provinsi Bali; On-site; IDR 167,400,000 - 279,000,000; Part time

Benefits offered by this job

Accommodation options

Employee discounts

Professional development opportunities

Job summary

PT Bangun Eksotis Nugraha invites an experienced Head of Front Desk Agent to lead our front office in Badung, Bali. You will supervise the front desk team, manage check-ins/check-outs and reservations, and ensure guests receive outstanding service from arrival to departure.

The role demands at least 5 years in front office operations with 2+ years in a supervisory capacity, strong PMS knowledge, and excellent communication.

Qualifications

• Minimum 5 years' experience in front office operations, with at least 2 years in a supervisory role.
• Proven track record of developing front desk teams in hospitality.
• Strong knowledge of hotel management systems and reservation software.

Responsibilities

• Lead, supervise and mentor the front desk team to ensure high-quality guest service.
• Manage check-ins, check-outs, reservations and guest requests efficiently.
• Handle guest complaints with professionalism and implement resolutions.
• Oversee daily schedules, staffing, and performance management at the front desk.
• Maintain accurate guest records and up-to-date reservation systems.

Skills

Front desk leadership

Team management

Guest service excellence

Interpersonal communication

Tools

PMS Systems

Job description

About the role

PT Bangun Eksotis Nugraha is seeking an experienced Head of Front Desk Agent to lead our front office operations in Badung, Bali. This is a contract position that plays a crucial role in shaping the guest experience and ensuring seamless operations at our property. As Head of Front Desk Agent, you will oversee all front desk activities, manage a team of front office professionals, and serve as the primary point of contact for guest inquiries and concerns. This leadership position is integral to maintaining our reputation for exceptional hospitality and ensuring our guests receive outstanding service from the moment they arrive.

Key responsibilities

• Lead, supervise and mentor the front desk team, ensuring consistent delivery of high-quality guest service and adherence to company standards


• Manage all front desk operations including check-ins, check-outs, reservations management and guest requests


• Handle guest complaints and concerns with professionalism and efficiency, implementing appropriate resolutions to ensure guest satisfaction


• Oversee daily front desk schedules, staff deployment and performance management


• Maintain accurate guest records and ensure all reservation systems are updated and accurate


• Monitor and manage room availability, occupancy rates and coordinate with housekeeping and other departments


• Process guest payments, invoicing and maintain financial records with accuracy


• Develop and implement front desk procedures and training programmes for team members


• Liaise between guests and other hotel departments to ensure seamless service delivery


• Generate front desk reports and provide regular updates to senior management on operational metrics and guest feedback


• Ensure compliance with health, safety and security protocols at all times

What we're looking for

• Minimum 5 years' experience in front office operations, with at least 2 years in a supervisory or leadership role


• Proven track record of successfully managing and developing front desk teams in a hospitality environment


• Strong knowledge of hotel management systems and reservation software (experience with PMS systems is essential)


• Excellent communication and interpersonal skills with the ability to manage guest interactions professionally and courteously


• Outstanding organisational and multitasking abilities to manage multiple priorities simultaneously


• Customer service excellence with a genuine commitment to exceeding guest expectations


• Proficiency in English; additional language skills such as Mandarin, Japanese or French are highly desirable


• Strong leadership capabilities with the ability to motivate, train and inspire team members


• Problem-solving skills and the ability to remain calm under pressure


• High level of integrity, reliability and professional appearance


• Knowledge of hospitality industry best practices and current trends

What we offer

• Competitive salary package commensurate with experience


• Professional development and training opportunities to enhance your skills and career growth


• A supportive and collaborative work environment with a diverse, talented team


• Employee discounts and benefits including accommodation options


• The opportunity to work in a leading hospitality organisation in Bali's premier tourism destination


• Clear career progression pathways within our organisation


• Health and wellness support for you and your family

About us

PT Bangun Eksotis Nugraha is a respected hospitality organisation committed to delivering exceptional guest experiences in Bali. We pride ourselves on our dedication to outstanding service, sustainable practices and creating a positive workplace culture. Our team is passionate about hospitality and committed to maintaining the highest standards of professionalism and guest satisfaction. We believe in investing in our employees and fostering an environment where talent can thrive and contribute to our continued success in the tourism industry.