Front Office Manager

PHM Hotels; Jakarta Pusat; Presencial; IDR 200.880.000 - 390.600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and bonuses

Complimentary stays across PHM Hotels

Health insurance and wellness programs

Career development and cross-property転

Descripción de la vacante

PHM Hotels Jakarta is seeking a Front Office Leader to oversee daily operations at THE 1O1 Jakarta Sedayu Darmawangsa. You will supervise front desk activities, guide a team of agents and concierge staff, and ensure VIP guests receive exceptional service.

Ideal candidates bring 3+ years in front office leadership, fluency in English and Indonesian, and proficiency in Opera PMS. Attractive salary, bonuses, health benefits, and cross-property opportunities are offered.

Formación

• Minimum 3 years of experience in a Front Office leadership role.
• Degree in Hospitality Management or equivalent.
• Fluency in English and Bahasa Indonesia.
• Proficiency in Opera PMS or similar hotel management systems.
• Exceptional communication and problem-solving skills.

Responsabilidades

• Oversee all front desk operations, ensuring seamless guest check-in and check-out.
• Lead, train, and mentor a team of front desk agents and concierge staff.
• Handle VIP guest relations and resolve escalated guest concerns.
• Coordinate with housekeeping, F&B, and engineering to ensure room readiness.
• Monitor occupancy, room assignments, and revenue management targets.
• Prepare daily operational reports and present to the General Manager.

Educación

Hospitality management degree

Herramientas

Opera PMS

Descripción del empleo

THE 1O1 Jakarta Sedayu Darmawangsa Jakarta Front Office Full-Time

About the Role

Lead our front office team in delivering exceptional guest experiences at one of Jakarta's most distinguished properties. You will oversee daily operations, manage check-in/check-out processes, and ensure service standards exceed expectations.

Key Responsibilities

• Oversee all front desk operations, ensuring seamless guest check-in and check-out
• Lead, train, and mentor a team of front desk agents and concierge staff
• Handle VIP guest relations and resolve escalated guest concerns
• Coordinate with housekeeping, F&B, and engineering to ensure room readiness
• Monitor occupancy, room assignments, and revenue management targets
• Prepare daily operational reports and present to the General Manager

Requirements

• Minimum 3 years of experience in a Front Office leadership role
• Degree in Hospitality Management or equivalent
• Fluency in English and Bahasa Indonesia
• Proficiency in Opera PMS or similar hotel management systems
• Exceptional communication and problem-solving skills

What We Offer

• Competitive salary and performance bonuses
• Complimentary stays across PHM Hotels properties
• Career development and cross-property transfer opportunities
• Health insurance and wellness programs