Sales Coordinator

RELX International Enterprise HK Limited; Batam; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

RELX International Enterprise HK Limited in Batam, Indonesia, seeks a Sales Coordinator to streamline order processing and coordinate between clients and internal teams including production planning, warehousing, logistics, and import/export.

You will maintain customer profiles and documentation in SAP/CRM, handle orders, and support meetings, visits, and product launches. Fluency in Mandarin is required and at least 2 years in a similar role is expected.

Qualifications

• Hold a diploma or bachelor’s degree in Business Administration, Marketing, International Business, Supply Chain Management, or a related field.
• At least 2 years of work experience in sales coordination, customer service, or order management within a manufacturing company.

Responsibilities

• Coordinate sales administrative tasks and communication between clients and various internal departments within the group to ensure accurate and timely order processing.
• Collaborate with the production planning department to confirm production capacity and track the progress of order fulfilment.
• Work with warehousing, logistics, and import/export teams to ensure accurate shipments, complete documentation, and on-time delivery.
• Maintain accurate customer profiles, contracts, price lists, order histories, and product information within SAP or CRM systems, and manage subsequent updates or changes.
• Document customer complaints, returns, and claims, and follow up with the quality department and other relevant teams to ensure they are resolved.
• Provide support for client meetings, factory visits, trade shows, business development activities, and new product launches.

Skills

Mandarin fluency

Customer service

Order management

Cross-functional coordination

SAP/CRM familiarity

Education

Diploma or Bachelor's degree in Business Administration/Marketing/International Business/Supply Chain Management

Tools

SAP

CRM systems

Job description

Coordinate sales administrative tasks and communication between clients and various internal departments within the group to ensure accurate and timely order processing. This role involves collaborating across production planning, warehousing, logistics, and import/export teams to manage customer orders, track fulfilment, and ensure on-time delivery.

Key responsibilities

Coordinate sales administrative tasks and communication between clients and various internal departments within the group to ensure accurate and timely order processing

Collaborate with the production planning department to confirm production capacity and track the progress of order fulfilment

Work with warehousing, logistics, and import/export teams to ensure accurate shipments, complete documentation, and on-time delivery

Maintain accurate customer profiles, contracts, price lists, order histories, and product information within SAP or CRM systems, and manage subsequent updates or changes

Document customer complaints, returns, and claims, and follow up with the quality department and other relevant teams to ensure they are resolved

Provide support for client meetings, factory visits, trade shows, business development activities, and new product launches

About you

Hold a diploma or bachelor's degree in Business Administration, Marketing, International Business, Supply Chain Management, or a related field

Possess at least 2 years of work experience in sales coordination, customer service, or order management within a manufacturing company, including practical experience with operational systems

Familiar with processes related to sales order processing, production coordination, shipment arrangements, and payment follow-ups

Capable of managing multiple customer orders simultaneously, meeting delivery deadlines, and coordinating effectively across departments

Fluent in Mandarin (proficient in speaking, listening, reading, and writing)

Placement in Batam