Sales Administration Executive

PT Guntner Indonesia; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT Guntner Indonesia seeks an organized Order Management professional in Jakarta who can receive, verify, and process sales orders with accuracy, coordinate with the factory for confirmations and schedules, and address customer inquiries about status, delivery, and billing.

The role includes supporting the export team with shipping documents, maintaining CRM data, and assisting with accounts receivable reminders and collections. Proficiency in Excel and CRM tools is required.

Qualifications

• 2–5 years of experience in order management, sales support, or import/export management.
• Bachelor’s or Diploma in Business Administration, Supply Chain, Logistics, or related field is required.
• Excellent command of spoken and written Japanese and English is essential.

Responsibilities

• Receive, verify, and process sales orders with PO accuracy and customer data.
• Follow up with factory on confirmations, production schedules, and shipment timelines.
• Respond to inquiries about order status, delivery, and billing; resolve complaints.
• Assist export team with shipping documents and customs declarations.
• Maintain and update customer databases and CRM systems (e.g., Salesforce).
• Support finance with accounts receivable reminders and collections.
• Follow up with customers for payments and drawing approvals.

Skills

Excel reporting

CRM software

Multitasking

Data entry

Customer service

Communication

Japanese

English

Education

Bachelor’s or Diploma in Business Admin / Supply Chain / Logistics

Tools

Microsoft Excel

CRM (Salesforce)

Job description

• Receive, verify, and process sales orders, ensuring the accuracy of Purchase Order (PO) details and customer information.


• Follow up with the factory regarding order confirmations, production schedules, and shipment timelines.


• Respond to inquiries regarding order status, delivery, and billing, while resolving any customer complaints.


• Assist the export team in verifying shipping document drafts and provide support for customs declarations and shipment clearance.


• Maintain and update customer databases and CRM systems (e.g., Salesforce).


• Support the finance team with accounts receivable reminders and payment collections.


• Follow up with customers for payments and drawing approvals.

Qualification:

• Bachelor’s degree or Diploma in Business Administration, Supply Chain Management, Logistics, or a related field.


• Have 2–5 years of experience in order management, sales support, or import/export management.


• Excellent command of both spoken and written Japanese and English is essential to support our Japanese client portfolio.


• Proficiency in Microsoft Office (especially Excel for reporting) and CRM software.


• Highly organized with strong multitasking abilities in a fast-paced environment.


• Excellent data entry skills with a high level of attention to detail.


• Strong team player with a customer-oriented mindset and great relationship management skills.


• Analytical skills to interpret order metrics and improve processes.


• Willing to be placed in Pasuruan, East Java