Sales Analytics & Forecasting Specialist

Epiroc; Balikpapan; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Epiroc in Balikpapan, Indonesia seeks a Sales Administration/Data Analyst to maintain the aftermarket database, generate insights from CRM data, and support forecasting and marketing information efforts. The role collaborates with sales and marketing to ensure accurate data for strategic decisions.

Required is a bachelor's degree in a related field with 2–3 years in sales administration or order processing. Exposure to aftermarket products and basic financial concepts is preferred.

Qualifications

• Minimum 2-3 years in sales administration, order processing, or customer support.
• Experience with quotation preparation, order entry, and delivery follow-ups.
• Knowledge of aftermarket products, parts, and service solutions.
• Basic financial awareness: pricing, discounts, and terms.
• Attention to detail with accurate administrative tasks.
• Problem-solving to identify and resolve order processing issues.

Responsibilities

• Maintain and update the IDD aftermarket database including NIS records, call plans/reports, site visit reports.
• Ensure data accuracy, completeness, and timely updates for decision-making.
• Manage and improve marketing information databases and merchandising programs.
• Provide actionable insights to enhance sales performance and marketing effectiveness.
• Collaborate with sales and marketing to ensure data aligns with business objectives.
• Consolidate forecast data from multiple internal and external sources.
• Validate forecast information to ensure accuracy for planning.

Skills

Data management

Forecasting

CRM knowledge

Order processing

Attention to detail

Education

Bachelor's degree in business administration, Engineering (Mechanical, Electrical, or Industrial), or a related field

Tools

CRM software

ERP systems

Job description

Epiroc in Balikpapan, Indonesia seeks a Sales Administration/Data Analyst to maintain the aftermarket database, generate insights from CRM data, and support forecasting and marketing information efforts. The role collaborates with sales and marketing to ensure accurate data for strategic decisions.

Required is a bachelor's degree in a related field with 2–3 years in sales administration or order processing. Exposure to aftermarket products and basic financial concepts is preferred.