Sales Support Analyst

PT Epiroc Southern Asia; Balikpapan; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Medical

Annual leave 14 days

Training

Job summary

PT Epiroc Southern Asia is seeking a proactive Sales Administration/Marketing Information professional in Balikpapan. You will maintain the aftermarket database, ensure data accuracy, and support informed business decisions.

Responsibilities include forecasting support, CRM data analysis, and close collaboration with sales and marketing to align information with strategic objectives. A focus on efficiency in order processing and delivery follow-ups is required.

Qualifications

• Bachelor's degree in business administration, engineering, or related field.
• Minimum 2-3 years in sales administration, order processing, or customer support.
• Experience handling quotation preparation, order entry, and delivery follow-ups.
• Knowledge of aftermarket products and pricing structures.

Responsibilities

• Maintain and update the aftermarket database (IDD) with customer, NIS, and service records.
• Ensure data accuracy and timely updates to support decision-making.
• Provide forecasting support and consolidate data from multiple sources.
• Collaborate with sales and marketing to align information with business objectives.

Skills

Quotation processing

Order entry

Delivery follow-ups

CRM data analysis

Aftermarket knowledge

Education

Bachelor's degree in Business Administration

Bachelor's degree in Engineering (Mechanical/Electrical/Industrial)

Job description

• Maintain and update the aftermarket database (IDD), including:
  • Customer database
  • New Installed Sales (NIS) records
  • Call Plans and Call Reports
  • Site Visit Reports
  • Trial and contract records
  • Competitor database
• Ensure data accuracy, completeness, and timely updates to support informed business decision-making.

Information Analysis

• Manage and continuously improve marketing information databases and merchandising programs.
• Conduct analysis on:
  • New Installed Sales (NIS) performance
  • CRM data and customer trends
  • Fleet Machine Operating Life (MOL) performance
• Provide actionable insights and recommendations to enhance sales performance and marketing effectiveness.

Marketing Information Support

• Support marketing information initiatives and business targets through:
  • Sales Pipeline maintenance and reporting
  • Fleet MOL data updates and monitoring
• Collaborate closely with sales and marketing teams to ensure the availability, accuracy, and alignment of information with business objectives.
• Consolidate forecast data from multiple internal and external sources.

Forecasting Support

• Validate forecast information to ensure accuracy, consistency, and reliability for business planning and decision-making.
• Prepare and distribute forecast reports to support operational and strategic planning activities.

Requirements :

• Bachelor's degree in business administration, Engineering (Mechanical, Electrical, or Industrial), or a related field.
• Professional certifications in Sales Administration, Customer Relationship Management, or Aftermarket Operations are considered a plus.
• Minimum 2-3 years of experience in sales administration, order processing, or customer support, preferably in industrial or aftermarket products.
• Proven ability to handle quotation preparation, order entry, and delivery follow-ups accurately and efficiently.
• Understanding of Aftermarket Products: Knowledge of parts, service solutions, and maintenance programs.
• Basic Financial Awareness: Ability to interpret pricing structures, discounts, and commercial terms.
• Attention to Detail: High level of accuracy in handling administrative tasks and documentation.
• Problem-Solving: Ability to identify issues in order processing and resolve them promptly.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Mining, Minerals & Metals 101-1,000 employees

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

Perks and benefits Medical Miscellaneous allowance Training, 14 days for annual leave per year, refer

Researching careers? Find all the information and tips you need on career advice.