Sales Support Analyst

Epiroc Group; Balikpapan; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

Epiroc Balikpapan is seeking a data-driven specialist for Data Management and Marketing Information Support. The role focuses on maintaining the aftermarket database, updating NIS and call reports, and ensuring data accuracy to drive informed decisions in a Balikpapan-based team.

The candidate will analyze CRM data, monitor fleet MOL performance, and support forecasting with clean, consolidated data across multiple sources. A bachelor's degree and 2–3 years in related roles are preferred.

Qualifications

• Bachelor's degree in business administration, engineering, or related field.
• Minimum 2–3 years in sales administration, order processing, or customer support.

Responsibilities

• Maintain and update the aftermarket database (IDD) ensuring accuracy and timely updates.
• Manage marketing information databases and merchandising programs.
• Support forecasting and sales pipeline reporting with accurate data.
• Collaborate with sales and marketing to align information with business goals and forecasts.

Skills

Data management

Sales administration

CRM knowledge

Attention to detail

Education

Bachelor's degree (Business Administration)

Engineering background (Mechanical/Electrical/Industrial)

Tools

ERP systems

CRM software

Job description

Functional area: Marketing & Sales

Onsite or Remote: Onsite

Country/Region: ID

City: Balikpapan

Location: Balikpapan, East Kalimantan, ID, 76116

Company name: Epiroc

Date of posting: Sep 14, 2026

Job Description :

Data Management

• Maintain and update the aftermarket database (IDD), including:
  • Customer database
  • New Installed Sales (NIS) records
  • Call Plans and Call Reports
  • Site Visit Reports
  • Trial and contract records
  • Competitor database
• Ensure data accuracy, completeness, and timely updates to support informed business decision-making.

Information Analysis

• Manage and continuously improve marketing information databases and merchandising programs.
• Conduct analysis on:
  • New Installed Sales (NIS) performance
  • CRM data and customer trends
  • Fleet Machine Operating Life (MOL) performance
• Provide actionable insights and recommendations to enhance sales performance and marketing effectiveness.

Marketing Information Support

• Support marketing information initiatives and business targets through:
  • Sales Pipeline maintenance and reporting
  • Fleet MOL data updates and monitoring
• Collaborate closely with sales and marketing teams to ensure the availability, accuracy, and alignment of information with business objectives.
• Consolidate forecast data from multiple internal and external sources.

Forecasting Support

• Validate forecast information to ensure accuracy, consistency, and reliability for business planning and decision-making.
• Prepare and distribute forecast reports to support operational and strategic planning activities.

Requirements :

• Bachelor's degree in business administration, Engineering (Mechanical, Electrical, or Industrial), or a related field.
• Professional certifications in Sales Administration, Customer Relationship Management, or Aftermarket Operations are considered a plus.
• Minimum 2-3 years of experience in sales administration, order processing, or customer support, preferably in industrial or aftermarket products.
• Proven ability to handle quotation preparation, order entry, and delivery follow-ups accurately and efficiently.
• Understanding of Aftermarket Products: Knowledge of parts, service solutions, and maintenance programs.
• Basic Financial Awareness: Ability to interpret pricing structures, discounts, and commercial terms.
• Attention to Detail: High level of accuracy in handling administrative tasks and documentation.
• Problem-Solving: Ability to identify issues in order processing and resolve them promptly.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com