RESTAURANT SUPERVISOR (SANUR)

PT Petgo Bastian; Provinsi Bali; Sur place; IDR 66 960 000 - 111 600 000; Plein temps

Résumé du poste

The Jittlada Royal Thai Cuisine in Bali seeks a Restaurant Front-of-House Supervisor to lead servers, hosts and support staff, ensuring smooth guest flow and consistent service during peak hours.

You will oversee seating, reservations and guest communications, while maintaining high standards of cleanliness and hygiene. Strong English communication and hospitality background are essential.

Qualifications

• Minimum 3 years of experience in restaurant supervision or similar hospitality management role.
• Sound knowledge of restaurant operations, including service procedures and dining etiquette.
• Excellent communication and interpersonal skills.
• Proficiency in English; Indonesian language knowledge is advantageous.

Responsabilités

• Supervise and coordinate front-of-house team (servers, hosts, support staff).
• Manage table assignments, seating arrangements and guest flow.
• Ensure high-quality customer service aligned with restaurant standards.
• Monitor service quality and address guest concerns promptly and professionally.
• Maintain cleanliness, organisation and hygiene throughout dining area.
• Conduct staff briefings and training on menu items and service procedures.
• Assist in staff scheduling and ensure adequate coverage during service times.
• Handle reservations and guest communications.
• Report operational issues to management and recommend improvements.
• Support inventory management and efficient use of restaurant resources.
• Maintain compliance with health, safety and food service regulations.

Connaissances

Leadership

Communication

Customer service

Team motivation

Outils

POS systems

Restaurant management software

Description du poste

Supervise and coordinate the front-of-house team, including servers, hosts and support staff

Ensure consistent delivery of high-quality customer service and adherence to restaurant standards

Manage table assignments, seating arrangements and guest flow throughout service periods

Monitor service quality and address guest concerns promptly and professionally

Maintain cleanliness, organisation and hygiene standards throughout the dining area

Conduct staff briefings and training on menu items, specials and service procedures

Assist in staff scheduling and ensure adequate coverage during service times

Handle reservations, special requests and guest communications

Report operational issues to management and recommend improvements

Support inventory management and ensure efficient use of restaurant resources

Maintain compliance with health, safety and food service regulations

What we're looking for

Minimum 3 years of experience in restaurant supervision or a similar hospitality management role

Strong leadership and team management skills with the ability to motivate and develop staff

Excellent communication and interpersonal skills

Proven ability to deliver outstanding customer service in a fast-paced environment

Sound knowledge of restaurant operations, including service procedures and dining etiquette

Proficiency in restaurant management software and point-of-sale systems

Ability to work flexible hours, including evenings, weekends and public holidays

Problem-solving skills and the ability to remain calm under pressure

Basic proficiency in English; knowledge of Indonesian is advantageous

Food safety and hygiene certification is preferred

THE JITTLADA ROYAL THAI CUISINE, The Leading of Thai Restaurant Group in Indonesia successfully operating in prime locations, such as leading shopping complexes and malls. Each restaurant does its best to cater to the different local lifestyles.