Restaurant Supervisor

Pengiklan Anonim; Jawa Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Pengiklan Anonim is looking for a Restaurant Supervisor to lead our restaurant’s operations and deliver exceptional guest experiences. You will oversee kitchen, bar, dining, and service while driving profitability and ensuring quality.

The role requires strong leadership, experience managing large teams, mastery of food safety, cost control, and effective communication in Indonesian and English. You will report to senior management and contribute to a positive, collaborative work culture.

Qualifications

• Minimum 2 years of experience in restaurant management or hospitality operations.
• Deep understanding of restaurant operations including menu planning, food safety, and cost control.
• Strong leadership skills with experience managing large teams and a positive work environment.
• Excellent communication skills in Indonesian and English, both spoken and written.
• Knowledge of POS systems and restaurant management software.
• Good analytical skills to read financial reports and analyze sales data.
• Understanding of customer service excellence principles and ability to create memorable experiences.
• Certification in food hygiene or food safety management is a significant added value.
• Multitasking and time management capabilities in a busy and dynamic environment.

Responsibilities

• Oversee daily restaurant operations including kitchen, coffee bar, dining area, and service to ensure highest quality standards.
• Manage raw material receipt, inventory management, and operational cost control to maximize profitability.
• Train and develop restaurant team members in accordance with company standards and positive work culture.
• Ensure compliance with hygiene standards, safety, and applicable health regulations in the F&B industry.
• Handle customer complaints professionally and create satisfactory solutions to enhance customer satisfaction and loyalty.
• Manage human resources, including shift scheduling, payroll, and employee performance evaluation.
• Report restaurant performance regularly to senior management regarding sales, costs, and other important operational metrics.

Skills

Leadership

Business management

Hospitality operations

Communication skills

Analytical skills

Time management

Customer service

Tools

POS systems

Restaurant management software

Job description

As a Restaurant Supervisor, you will lead the overall operational management of the restaurant and ensure an exceptional customer experience at every interaction. This position requires strong leadership, business management capabilities, and passion for the hospitality and culinary industry.

Key responsibilities

Manage daily restaurant operations, including supervision of kitchen staff, coffee bar, dining area, and service to ensure the highest quality standards

Oversee raw material receipt, inventory management, and operational cost control to maximize profitability

Train and develop restaurant team members in accordance with company standards and positive work culture

Ensure compliance with hygiene standards, safety, and applicable health regulations in the F&B industry

Handle customer complaints professionally and create satisfactory solutions to enhance customer satisfaction and loyalty

Manage human resources, including shift scheduling, payroll, and employee performance evaluation

Report restaurant performance regularly to senior management regarding sales, costs, and other important operational metrics

About you

Minimum 2 years of experience in restaurant management or hospitality operations in the same or equivalent position

Deep understanding of restaurant operations, including menu planning, food safety, and cost control

Strong leadership skills with experience managing large teams and creating a positive work environment

Excellent communication skills in Indonesian and English, both spoken and written

Knowledge of POS (Point of Sale) systems, restaurant management software, and current operational technology

Good analytical skills to read financial reports, analyze sales data, and make strategic business decisions

Understanding of customer service excellence principles and motivation to create memorable customer experiences

Certification in food hygiene or food safety management is a significant added value

Multitasking and efficient time management capabilities in a busy and dynamic environment

Competitive salary commensurate with candidate experience and qualifications

Performance bonus program based on achievement of operational and financial targets

Professional work environment and supportive culture emphasizing collaboration and innovation