RESTAURANT MANAGER (BINTARO)

PT Petgo Bastian; Tangerang; On-site; IDR 167,400,000 - 301,320,000; Full time

Job summary

PT Petgo Bastian, operating The JITTLADA ROYAL THAI CUISINE restaurants in Indonesia, seeks an experienced Restaurant Manager to lead daily operations, ensure top-quality service, and manage costs. You will oversee scheduling, inventory, staff training, and guest relations while maintaining health and safety standards across prime locations.

The role requires 3–5 years in restaurant leadership, exceptional communication, and a proven ability to drive revenue in a fast-paced hospitality

Qualifications

• Proven experience of 3-5 years in restaurant management or a similar hospitality leadership role.
• Strong leadership and team management skills.
• Excellent customer service orientation and the ability to handle difficult situations professionally.
• Sound knowledge of restaurant operations including food & beverage management, inventory control, and financial management.
• Understanding of health, safety and food hygiene regulations and compliance.

Responsibilities

• Oversee day-to-day restaurant operations, including scheduling, staffing, and team management.
• Maintain high standards of food quality, presentation, and customer service.
• Manage inventory control, stock levels, and supplier relationships to optimise costs.
• Handle customer complaints professionally to ensure guest satisfaction.
• Train, mentor, and motivate staff to deliver exceptional service.
• Monitor financial performance including revenue targets and expenses.
• Ensure compliance with health, safety, and hygiene regulations.
• Develop and implement marketing initiatives to attract customers and increase revenue.
• Conduct regular staff meetings and communicate policies and performance expectations.
• Manage reservations and events to maximise capacity and satisfaction.
• Promote a positive workplace culture and staff development.

Skills

Leadership

Customer service

Communication

Problem-solving

Inventory control

Health & safety

Staff training

F&B management

Tools

POS systems

Job description

Oversee day-to-day restaurant operations, including scheduling, staffing, and team management to ensure smooth service delivery

Maintain high standards of food quality, presentation, and customer service in accordance with company policies and industry best practices

Manage inventory control, stock levels, and supplier relationships to optimise costs whilst maintaining quality standards

Handle customer complaints and concerns professionally, ensuring guest satisfaction and loyalty

Train, mentor, and motivate staff members to deliver exceptional service and maintain a positive workplace culture

Monitor financial performance, including revenue targets, expenses, and profitability metrics

Ensure compliance with health, safety, and hygiene regulations and maintain a clean and safe restaurant environment

Develop and implement marketing initiatives and promotional strategies to attract new customers and increase revenue

Conduct regular staff meetings and communicate company policies, procedures, and performance expectations

Manage restaurant bookings, reservations, and special events to maximise capacity and customer satisfaction

What we're looking for

Proven experience of at least 3-5 years in restaurant management or a similar hospitality leadership role

Strong leadership and team management skills with the ability to motivate and develop staff

Excellent customer service orientation and the ability to handle difficult situations with professionalism and diplomacy

Sound knowledge of restaurant operations, including food and beverage management, inventory control, and financial management

Understanding of health, safety, and food hygiene regulations and compliance requirements

Strong communication and interpersonal skills with the ability to work effectively with diverse teams and stakeholders

Proficiency in restaurant management software and point-of-sale systems

Problem-solving ability and resilience in a fast-paced, demanding environment

Flexibility to work varied shifts, including evenings, weekends, and public holidays as required

THE JITTLADA ROYAL THAI CUISINE, The Leading of Thai Restaurant Group in Indonesia successfully operating in prime locations, such as leading shopping complexes and malls. Each restaurant does its best to cater to the different local lifestyles.

THE JITTLADA ROYAL THAI CUISINE, The Leading of Thai Restaurant Group in Indonesia successfully operating in prime locations, such as leading shopping complexes and malls. Each restaurant does its best to cater to the different local lifestyles.