RESTAURANT MANAGER (BALI)

PT Petgo Bastian; Jakarta Utara; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

The Jittlada Royal Thai Cuisine in Indonesia seeks an experienced Restaurant Manager to oversee daily operations, ensure food quality, and deliver exceptional customer experiences across all venues.

You will lead staff recruitment, training, scheduling, and performance management while upholding health and safety standards, managing budgets, vendor relations, and menu planning to drive guest satisfaction and business results.

Qualifications

• Minimum 3 years' experience in restaurant management or hospitality leadership.
• Proven track record in operating restaurants and achieving targets.
• Strong knowledge of food & beverage operations, menu planning, and service standards.
• Excellent leadership and team management abilities.
• Financial acumen: budgeting, cost control, P&L management.
• Strong communication and interpersonal skills.
• Knowledge of health, safety and hygiene regulations.
• Ability to solve problems and work under pressure.
• Experience in Bali market is highly desirable.

Responsibilities

• Oversee daily restaurant operations including service, food quality, and customer experience
• Manage and supervise restaurant staff including hiring, training, scheduling, and performance management
• Ensure compliance with health, safety, and hygiene standards and regulations
• Monitor financial performance including budgeting, cost control, and revenue management
• Maintain inventory management and vendor relationships to optimise costs and quality
• Create and implement strategies to enhance customer satisfaction and loyalty
• Coordinate with kitchen staff and service teams to ensure smooth operations during service hours
• Handle customer complaints and feedback professionally
• Maintain restaurant standards and aesthetic appeal across all areas
• Report on performance metrics and implement improvements to drive business objectives

Skills

Leadership

Staff management

Budgeting

Food & beverage ops

Customer service

Communication

Problem solving

Health & safety

Bali market experience

Job description

Oversee all daily restaurant operations including service, food quality, and customer experience

Manage and supervise restaurant staff including hiring, training, scheduling, and performance management

Ensure compliance with health, safety, and hygiene standards and all relevant regulations

Monitor financial performance including budgeting, cost control, and revenue management

Maintain inventory management and vendor relationships to optimise costs and quality

Create and implement strategies to enhance customer satisfaction and loyalty

Coordinate with kitchen staff and service teams to ensure smooth operations during service hours

Handle customer complaints and feedback professionally and constructively

Maintain restaurant standards and aesthetic appeal across all areas

Report on performance metrics and implement improvements to drive business objectives

What we're looking for

Minimum 3 years' experience in restaurant management or similar hospitality leadership role

Proven track record of successfully managing restaurant operations and achieving business targets

Strong knowledge of food and beverage operations, menu planning, and customer service standards

Excellent leadership and team management skills with ability to motivate and develop staff

Financial acumen including budgeting, cost control, and profit and loss management

Outstanding communication and interpersonal skills

Knowledge of health, safety, and food hygiene regulations and best practices

Problem-solving ability and capacity to work effectively under pressure

Experience in the Bali hospitality market is highly desirable

Restaurants & Cafes (Full Service) 101-1,000 employees

THE JITTLADA ROYAL THAI CUISINE, The Leading of Thai Restaurant Group in Indonesia successfully operating in prime locations, such as leading shopping complexes and malls. Each restaurant does its best to cater to the different local lifestyles.

THE JITTLADA ROYAL THAI CUISINE, The Leading of Thai Restaurant Group in Indonesia successfully operating in prime locations, such as leading shopping complexes and malls. Each restaurant does its best to cater to the different local lifestyles.