Restaurant Manager

PT Hype Gastro Indonesia; Tangerang Selatan; Presencial; IDR 180.000.000 - 300.000.000; Jornada completa

Descripción de la vacante

TOMA Group is seeking an experienced Restaurant Manager to lead daily restaurant operations in South Tangerang, Banten. You will manage front-of-house and back-of-house teams, ensure SOP compliance, and drive high-quality service and customer experience.

You will develop staff schedules, monitor costs, and oversee promotions to meet sales targets while maintaining brand standards. Strong leadership, communication, and problem-solving skills are essential for success in this fast-paced setting.

Formación

• Minimum 3 years of experience as a Restaurant Manager or similar in F&B.
• Experience in high-volume or multi-outlet environments preferred.
• Strong leadership and people management skills.
• Good understanding of F&B operations, SOPs, and service standards.
• Knowledge of sales, cost control, inventory, and basic P&L.
• Excellent communication and problem-solving abilities.
• Customer-oriented with focus on service excellence.
• Ability to work under pressure in a fast-paced setting.
• Analytical and organized with scheduling flexibility.

Responsabilidades

• Oversee and manage daily restaurant operations to ensure smooth and efficient service.
• Lead, supervise, and develop the FOH and BOH team.
• Prepare staff schedules, daily briefings, and operational assignments.
• Ensure all employees follow SOP, service standards, hygiene, and safety procedures.
• Maintain high standards of food quality, service, cleanliness, and customer experience.
• Handle customer complaints and resolve operational issues professionally.
• Monitor and achieve daily, weekly, and monthly sales targets.
• Drive upselling, promotions, and other initiatives to increase revenue.
• Monitor costs, inventory, and expenses; conduct stock checks and minimize waste.
• Analyze sales and operational performance and prepare regular reports.
• Coordinate with Kitchen, Bar, HR, Finance, Purchasing, and Marketing teams.
• Ensure readiness for opening and closing operations.
• Conduct performance evaluations and identify training needs.
• Ensure compliance with brand standards and company policies.

Conocimientos

Leadership

People management

Sales optimization

Operations management

Staff scheduling

SOP compliance

Problem solving

Communication

Customer service

Educación

Diploma/Bachelor's degree in Hospitality

Herramientas

POS systems

Microsoft Office/Google Workspace

Descripción del empleo

- Oversee and manage daily restaurant operations to ensure smooth and efficient service.

- Lead, supervise, and develop the FOH and BOH team.

- Prepare staff schedules, daily briefings, and operational assignments.

- Ensure all employees follow SOP, service standards, hygiene, and safety procedures.

- Maintain high standards of food quality, service, cleanliness, and customer experience.

- Handle customer complaints and resolve operational issues professionally.

- Monitor and achieve daily, weekly, and monthly sales targets.

- Drive upselling, promotions, and other initiatives to increase revenue.

- Monitor food cost, beverage cost, labor cost, inventory, and operational expenses.

- Conduct stock checks and minimize waste, loss, and product discrepancies.

- Analyze sales and operational performance and prepare regular reports.

- Coordinate with Kitchen, Bar, HR, Finance, Purchasing, and Marketing teams.

- Ensure the restaurant is properly prepared for opening and closing operations.

- Conduct staff performance evaluations and identify training needs.

- Ensure the restaurant consistently follows brand standards and company policies.

Requirements

- Minimum 3 years of experience as a Restaurant Manager, Assistant Restaurant Manager, or similar position in the F&B industry.

- Experience in restaurant operations, preferably in a high-volume or multi-outlet environment.

- Strong leadership and people management skills.

- Good understanding of F&B operations, service standards, and SOP implementation.

- Good knowledge of sales, cost control, inventory, and basic P&L.

- Strong communication and problem-solving skills.

- Customer-oriented with a strong focus on service excellence.

- Able to work under pressure and handle a fast-paced environment.

- Good analytical and organizational skills.

- Able to work shifting schedules, weekends, and public holidays.

- Proficient in Microsoft Office/Google Workspace and restaurant POS systems.

- Diploma/Bachelor's degree in Hospitality, Hotel Management, F&B Management, Business Management, or related field is preferred.

- Willing to be placed in South Tangerang, Banten

At TOMA Group, we embody the essence of comfort and happiness through our premium F&B brands. We are a team of dedicated chefs and bartenders, committed to elevating the F&B lifestyle experience. Beyond offering exquisite food and beverages, we design our restaurants to be sanctuaries of comfort and happiness.

Our unique brand concepts are carefully crafted to suit the needs, preferences, and lifestyles of specific customer demographics. Every aspect of our establishments, from ambiance to atmosphere, is meticulously tailored to provide an exceptional dining and drinking experience. We understand that the right setting enhances flavors and creates lasting memories

At TOMA Group, we embody the essence of comfort and happiness through our premium F&B brands. We are a team of dedicated chefs and bartenders, committed to elevating the F&B lifestyle experience. Beyond offering exquisite food and beverages, we design our restaurants to be sanctuaries of comfort and happiness.

Our unique brand concepts are carefully crafted to suit the needs, preferences, and lifestyles of specific customer demographics. Every aspect of our establishments, from ambiance to atmosphere, is meticulously tailored to provide an exceptional dining and drinking experience. We understand that the right setting enhances flavors and creates lasting memories