Reservations & Sales Specialist - Guest Experience

Individual Bali Hospitality (Denpasar); Denpasar; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Paid time off

Training opportunities

Dynamic environment

Job summary

Individual Bali Hospitality (Denpasar) is seeking a motivated sales and reservations professional to handle inquiries via phone, email, WhatsApp, and online channels. You will inform guests about villa availability, rates, services, and booking options, and convert inquiries into confirmed bookings.

Responsibilities include managing deposits, amendments, and cancellations, promoting villa services and upgrades, and maintaining precise reservation records in coordination with the operations team.

Qualifications

• Minimum 1 year of experience in sales, reservations, or customer service within hospitality.
• Excellent communication and interpersonal skills.
• Knowledge of reservation systems, booking platforms, and basic sales processes.
• Strong follow-up, problem-solving, and negotiation abilities.
• Target-oriented, proactive, and well-organized.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Handling reservation and sales inquiries via phone, email, WhatsApp, and online channels.
• Providing guests with villa availability, rates, services, and booking options.
• Following up on inquiries and leads to convert to bookings.
• Managing reservations, deposits, amendments, and cancellations accurately.
• Promoting villa services, upgrades, and additional offerings to maximize sales.
• Maintaining accurate reservation records and coordinating with operations.

Skills

Sales

Reservations

Customer service

Communication

Negotiation

Job description

Individual Bali Hospitality (Denpasar) is seeking a motivated sales and reservations professional to handle inquiries via phone, email, WhatsApp, and online channels. You will inform guests about villa availability, rates, services, and booking options, and convert inquiries into confirmed bookings.

Responsibilities include managing deposits, amendments, and cancellations, promoting villa services and upgrades, and maintaining precise reservation records in coordination with the operations team.