Reservation Specialist

BVM; Kuta Selatan; Remote; IDR 72,000,000 - 96,000,000; Full time

Job summary

BVM in Bali seeks a dedicated Reservation Specialist to be the primary contact for guests interested in booking our villas. You will handle inquiries, manage the booking calendar, process reservations and payments, and coordinate with villa staff to meet guest needs.

Ideal candidates have 1–2 years in hospitality or reservation management, flawless English and Bahasa Indonesia, and hands-on experience with platforms like Airbnb, Booking.com, and Hostaway.

Qualifications

• 1–2 years in hospitality or reservation management.
• Excellent English and Bahasa Indonesia communication.
• Strong organization and attention to detail.
• Proficient with booking platforms and calendar tools.
• Hostaway experience is a must.
• Ability to handle multiple inquiries in a fast-paced environment.

Responsibilities

• Respond promptly to guest inquiries via email, phone, and booking platforms.
• Manage villa booking calendar with accurate scheduling and availability.
• Process reservations, payments, and cancellations per villa policies.
• Coordinate with villa management to meet guest requirements.
• Provide detailed villa information and local attractions.
• Maintain records of bookings, communications, and payments.
• Monitor and respond to guest reviews professionally.
• Collaborate with marketing to promote the villa.
• Ensure compliance with local regulations and villa policies.

Skills

Customer service

Booking platforms

Calendar management

English communication

Bahasa Indonesia

Remote work readiness

Tools

Hostaway

Google Suite

Microsoft Office

Airbnb

Booking.com

Job description

As a Reservation Specialist, you will be the primary point of contact for guests interested in booking our villas. You will manage inquiries, coordinate bookings, and provide exceptional customer service to ensure a memorable guest experience. This role requires excellent communication skills, attention to detail, and a passion for hospitality.

Key Responsibilities:

Respond promptly to guest inquiries via email, phone, and booking platforms (e.g., Airbnb, Booking.com, direct website).

Manage the villa’s booking calendar, ensuring accurate scheduling and availability.

Process reservations, payments, and cancellations in accordance with villa policies.

Coordinate with the villa management team to ensure guest requirements (e.g., special requests, additional services) are met.

Provide detailed information about the villa, its amenities, and local attractions to prospective guests.

Maintain accurate records of bookings, guest communications, and payment transactions.

Monitor and respond to guest reviews, addressing feedback professionally.

Collaborate with marketing efforts to promote the villa and attract bookings.

Ensure compliance with local regulations and villa policies.

Qualifications:

Proven experience in hospitality, customer service, or reservation management (1-2 years preferred).

Excellent verbal and written communication skills in English & Bahasa Indonesia

Strong organizational skills and attention to detail.

Proficiency with booking platforms, calendar management tools, and basic office software (e.g., Google Suite, Microsoft Office). Hostaway experience is a must

Ability to handle multiple inquiries and prioritize tasks in a fast-paced environment.

Friendly, professional demeanour with a customer-first mindset.

Knowledge of Bali’s culture, attractions, and tourism industry is a plus.

Reliable internet connection and ability to work remotely when needed