Guest Reservations Specialist - Bali Hospitality

Ini Vie Hospitality; Denpasar; Sur place; IDR 70 000 000 - 110 000 000; Plein temps

Avantages offerts par ce poste

Professional development

Employee discounts

Wellness support

Team culture

Résumé du poste

Ini Vie Hospitality is seeking a Reservation to join our dynamic team in Denpasar, Bali on a contract basis. You will be the first point of contact for guests, handling bookings with accuracy and delivering exceptional service from the moment they reserve.

Responsibilities include processing reservations across channels, informing guests about room types and offers, confirming details, handling changes, coordinating with departments, and upselling services to maximise revenue.

Qualifications

• Proven experience in hotel reservations or guest services.
• Strong English communication; additional languages advantageous.
• Excellent data entry and organisational skills.
• Ability to multitask and handle high call volumes while maintaining service quality.
• Diploma or certification in hospitality preferred.

Responsabilités

• Process reservations via phone, email, online platforms and walk-ins.
• Inform guests about room types, facilities and offers.
• Confirm bookings and share confirmation details promptly.
• Handle modifications, cancellations and special requests per policy.
• Coordinate group bookings with relevant departments for seamless experiences.
• Maintain accurate reservation records and real-time updates in systems.
• Upsell services and packages to maximise revenue opportunities.
• Respond to guest inquiries with professionalism and courtesy.

Connaissances

Reservation software

English proficiency

Customer service

Communication skills

Multitasking

Formation

Diploma in hospitality management

Outils

Hotel booking software

Description du poste

Ini Vie Hospitality is seeking a Reservation to join our dynamic team in Denpasar, Bali on a contract basis. You will be the first point of contact for guests, handling bookings with accuracy and delivering exceptional service from the moment they reserve.

Responsibilities include processing reservations across channels, informing guests about room types and offers, confirming details, handling changes, coordinating with departments, and upselling services to maximise revenue.