Remote Retail Sales Associate — Flexible Part-Time

Pt Mitra Bali Sukses (Mie Gacoan); Indonesia; Remote; IDR 55,800,000 - 89,280,000; Part time

Benefits offered by this job

Commission

Health insurance

Employee discounts

Professional development

Remote team

Job summary

Pt Mitra Bali Sukses (Mie Gacoan) seeks a dedicated Retail Sales Associate to provide remote, part-time support to customers from a home office, handling product inquiries, order status, and general help.

You will leverage retail knowledge and strong communication to process transactions, recommend products, and ensure a positive customer experience while contributing to sales indirectly through excellent service.

Qualifications

• Proven experience in customer service, retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, friendly and professional demeanor.
• Proficiency with computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer service

Retail sales

Online communication

CRM proficiency

Time management

Remote work

Education

High school diploma or equivalent

Some college or relevant certification

Tools

CRM software

E-commerce platform

Office productivity tools

Job description

Pt Mitra Bali Sukses (Mie Gacoan) seeks a dedicated Retail Sales Associate to provide remote, part-time support to customers from a home office, handling product inquiries, order status, and general help.

You will leverage retail knowledge and strong communication to process transactions, recommend products, and ensure a positive customer experience while contributing to sales indirectly through excellent service.