Telemarketing Specialist — Promote Products (Padang)

Pt Candra Sumbertama; Padang; Remote; IDR 296,737,000 - 445,105,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time schedule

Employee discounts

Training and skill development

Job summary

Pt Candra Sumbertama is seeking a dedicated Retail Sales Associate to provide essential remote support from your home office. In this part-time role you will handle product inquiries, order status, and general assistance with a focus on delivering a positive customer experience.

You will leverage retail knowledge and strong communication to resolve issues, process transactions, and advocate for product recommendations.

Qualifications

• High school diploma or equivalent; some college or relevant certification is a plus.
• Strong communication and interpersonal skills.
• Experience in customer service or retail sales.
• Ability to work remotely and manage time effectively.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with orders, tracking, and returns remotely.
• Resolve issues promptly and escalate when needed.
• Maintain accurate customer records in the CRM.
• Suggest product recommendations and upsell when appropriate.

Skills

Customer service

Retail sales

Communication

CRM software

Office applications

Education

High school diploma or equivalent

Some college or certification

Tools

CRM software

Office applications

Job description

Retail Sales Associate

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

About the Role

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.


• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.


• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.


• Maintain accurate customer records and transaction details in the CRM system.


• Offer product recommendations and upsell/cross-sell opportunities where appropriate.


• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service, retail sales, or a similar client-facing role.


• Excellent communication and interpersonal skills, with a friendly and professional demeanor.


• Proficiency in using computers, CRM software, and common office applications.


• Ability to multitask and manage time effectively in a remote work environment.


• Strong problem-solving skills and a customer-centric approach.


• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.


• Flexible part-time schedule with remote work arrangement.


• Opportunities for training and skill development in customer support.


• Employee discounts on company products.


• A supportive remote team environment.