Remote Retail Support Specialist - Part-Time

Loker Cirebon; Cirebon; Remote; IDR 9,643,000 - 20,664,000; Part time

Benefits offered by this job

Competitive pay

Remote work

Training opportunities

Employee discounts

Supportive remote team

Job summary

Loker Cirebon is seeking a dedicated Retail Sales Associate to provide essential remote support from a home office. In this part-time role, you will handle product inquiries, order status, and general support while leveraging your retail expertise to enhance customer satisfaction and sales indirectly.

Responsibilities include assisting customers via phone, email, and chat, processing orders and returns, and maintaining CRM records.

Qualifications

• Experience in customer service or retail sales.
• Strong communication and interpersonal skills.
• Proficiency with CRM software and common office tools.
• Able to multitask and manage time effectively remotely.
• Customer-centric approach and problem-solving abilities.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with placing orders, tracking shipments, and processing returns remotely.
• Resolve customer issues and escalate when needed.
• Maintain accurate customer records in the CRM system.
• Offer product recommendations and upsell opportunities when appropriate.

Skills

Customer service

Retail sales

CRM software

Multitasking

Communication skills

Education

High school diploma

Tools

CRM software

Office applications

Job description

Loker Cirebon is seeking a dedicated Retail Sales Associate to provide essential remote support from a home office. In this part-time role, you will handle product inquiries, order status, and general support while leveraging your retail expertise to enhance customer satisfaction and sales indirectly.

Responsibilities include assisting customers via phone, email, and chat, processing orders and returns, and maintaining CRM records.