Remote Retail Sales Associate — Customer Care

Pt Mitra Bali Sukses (Mie Gacoan); Indonesia; Remote; IDR 8,266,000 - 13,776,000; Part time

Benefits offered by this job

Flexible part-time schedule

Remote work

Employee discounts on company products

Professional development opportunities

Job summary

Pt Mitra Bali Sukses (Mie Gacoan) is seeking a dedicated Retail Sales Associate to provide remote support to customers from a home office. This part-time role focuses on handling product inquiries, order status, and general assistance, while contributing to customer satisfaction and indirect sales.

The ideal candidate has experience in customer service or retail sales, strong communication skills, and proficiency with CRM and e-commerce platforms.

Qualifications

• Experience in customer service or retail sales.
• Strong written and verbal communication skills.
• Proficiency with CRM software and standard office tools.
• Remote work setup with reliable internet access.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with placing orders, tracking shipments, and processing returns/rem exchanges remotely.
• Resolve customer issues and complaints, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer service

Retail sales

Communication skills

Education

High School Diploma or equivalent

Tools

CRM software

E-commerce platforms

Job description

Pt Mitra Bali Sukses (Mie Gacoan) is seeking a dedicated Retail Sales Associate to provide remote support to customers from a home office. This part-time role focuses on handling product inquiries, order status, and general assistance, while contributing to customer satisfaction and indirect sales.

The ideal candidate has experience in customer service or retail sales, strong communication skills, and proficiency with CRM and e-commerce platforms.