Remote Retail Sales Lead

Pt Haier Sales Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 55,104,000 - 82,656,000; Part time

Benefits offered by this job

Competitive pay

Flexible schedule

Training opportunities

Employee discounts

Remote team support

Job summary

Pt Haier Sales Indonesia is seeking a dedicated Retail Sales Associate to provide essential remote support from a home office. This part-time role focuses on product inquiries, order status, and general support, delivering a positive customer experience with flexible hours.

The position emphasizes remote customer interactions, order processing, and upselling opportunities while maintaining CRM records and collaborating with internal teams to ensure satisfaction.

Qualifications

• Experience in customer service, retail sales or similar client-facing roles.
• Excellent communication and interpersonal skills for virtual interactions.
• Proficiency with computers, CRM software and common office tools.
• Ability to multitask and manage time remotely with minimal supervision.
• Strong problem-solving mindset and customer-centric approach.

Responsibilities

• Provide exceptional customer service via phone, email, and chat remotely.
• Assist customers with orders, tracking, returns and exchanges.
• Resolve issues efficiently; escalate when necessary.
• Maintain accurate customer records in the CRM system.
• Offer product recommendations and upsell opportunities.
• Collaborate with internal teams to ensure a smooth customer experience.

Skills

Customer service

Retail sales

Communication skills

Education

High school diploma

Some college or certification

Tools

CRM software

Office applications

Job description

Pt Haier Sales Indonesia is seeking a dedicated Retail Sales Associate to provide essential remote support from a home office. This part-time role focuses on product inquiries, order status, and general support, delivering a positive customer experience with flexible hours.

The position emphasizes remote customer interactions, order processing, and upselling opportunities while maintaining CRM records and collaborating with internal teams to ensure satisfaction.