Remote Retail Support Specialist (Part-Time)

Id7M Pt Santosa Utama Lestari; Jepara; Remote; IDR 55.104.000 - 82.656.000; Teilzeit

Benefits dieser Stelle

Competitive hourly wage

Flexible part-time schedule

Training and skill development

Employee discounts

Supportive remote team environment

Zusammenfassung

Id7M Pt Santosa Utama Lestari seeks a dedicated Retail Sales Associate to provide essential remote support from a home office. This part-time role handles product inquiries, order status, and general support, leveraging retail knowledge and strong communication to ensure a positive customer experience.

You will process transactions, resolve issues, and contribute to customer satisfaction while enjoying a flexible schedule and remote work setup.

Qualifikationen

• Prior experience in customer service or retail sales.
• Excellent communication and interpersonal skills.
• Proficiency with computers, CRM software, and office apps.
• Ability to multitask and stay organized in a remote setting.
• Strong problem-solving and customer-centric mindset.
• High school diploma or equivalent; some college or certification is a plus.

Aufgaben

• Provide exceptional customer service via phone, email, and chat to address inquiries about products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues effectively and escalate when needed.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell when suitable.
• Collaborate with internal teams to ensure a seamless customer experience.

Kenntnisse

Customer service

Retail sales

CRM software

Communication

Time management

Ausbildung

High school diploma

Tools

CRM software

Office applications

Jobbeschreibung

Id7M Pt Santosa Utama Lestari seeks a dedicated Retail Sales Associate to provide essential remote support from a home office. This part-time role handles product inquiries, order status, and general support, leveraging retail knowledge and strong communication to ensure a positive customer experience.

You will process transactions, resolve issues, and contribute to customer satisfaction while enjoying a flexible schedule and remote work setup.