Remote Live Chat Specialist — Customer Service Exec

Alpha Iota BPO Sdn Bhd; Jakarta Pusat; Remote; IDR 50,220,000 - 72,540,000; Full time

Benefits offered by this job

Work-from-home opportunities

Learning & Development programs

Health and wellness perks & benefits

Job summary

Alpha Iota BPO Sdn Bhd is seeking professionals for remote live chat and customer service roles based in Southeast Asia. The position offers work-from-home opportunities, with a focus on fast-paced, real-time customer interactions across multiple projects.

The ideal candidate has 1+ year of experience in live chat or customer service, strong multitasking abilities, and flexibility to work night shifts, weekends, and holidays as required.

Qualifications

• 1 year+ experience in Live Chat or Customer Service roles.
• Ability to manage multiple live chat conversations with high accuracy and quality.
• Willingness to work on rotational shifts, including night shifts, weekends and public holidays.

Responsibilities

• Handle multiple live chat conversations while maintaining high-quality service.
• Manage customer inquiries and ensure timely responses across projects.
• Prioritize tasks to meet deadlines and service standards.
• Operate in a rotational shift environment including night shifts to ensure coverage.
• Engage with customers in a fast-paced, real-time setting to resolve issues professionally.

Skills

Customer Service

Live Chat

Multitasking

Communication

Job description

Alpha Iota BPO Sdn Bhd is seeking professionals for remote live chat and customer service roles based in Southeast Asia. The position offers work-from-home opportunities, with a focus on fast-paced, real-time customer interactions across multiple projects.

The ideal candidate has 1+ year of experience in live chat or customer service, strong multitasking abilities, and flexibility to work night shifts, weekends, and holidays as required.