Customer Service Executive - IDCS

Alpha Iota BPO Sdn Bhd; Jakarta Pusat; Remote; IDR 50,220,000 - 72,540,000; Full time

Benefits offered by this job

Work-from-home opportunities

Learning & Development programs

Health and wellness perks & benefits

Job summary

Alpha Iota BPO Sdn Bhd is seeking professionals for remote live chat and customer service roles based in Southeast Asia. The position offers work-from-home opportunities, with a focus on fast-paced, real-time customer interactions across multiple projects.

The ideal candidate has 1+ year of experience in live chat or customer service, strong multitasking abilities, and flexibility to work night shifts, weekends, and holidays as required.

Qualifications

• 1 year+ experience in Live Chat or Customer Service roles.
• Ability to manage multiple live chat conversations with high accuracy and quality.
• Willingness to work on rotational shifts, including night shifts, weekends and public holidays.

Responsibilities

• Handle multiple live chat conversations while maintaining high-quality service.
• Manage customer inquiries and ensure timely responses across projects.
• Prioritize tasks to meet deadlines and service standards.
• Operate in a rotational shift environment including night shifts to ensure coverage.
• Engage with customers in a fast-paced, real-time setting to resolve issues professionally.

Skills

Customer Service

Live Chat

Multitasking

Communication

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

...and lots more!

What would you be doing:

• Handling multiple live chat conversations simultaneously while maintaining high-quality customer service.
• Managing customer inquiries efficiently and ensuring timely responses across different projects.
• Working on multiple tasks and projects at the same time, prioritizing effectively to meet deadlines and service standards.
• Operating in a rotational shift environment, including night shifts, ensuring consistent support coverage.
• Engaging with customers in a fast-paced, face-to-face (real-time) environment, resolving issues quickly and professionally.

To be successful in this role, you will need to have:

• 1 year and above of experience in Live Chat or Customer Service roles.
• Proven ability to manage multiple live chat conversations at the same time while Maintaining accuracy, attention to detail, and high service quality.
• Willingness and flexibility to work on a rotational shift schedule, including night shifts, weekends, and public holidays as required.
• Strong adaptability and ability to thrive in a fast-paced, customer-facing environment.
• Fast learner with a proactive mindset, able to quickly understand new systems, processes, and product knowledge with minimal supervision.
• Good academic background, experience in BPO or similar industries is an advantage.

Please be informed that shortlisted candidates will be contacted by our Recruitment Team.