Remote Account Setup & Onboarding Specialist

Alpha Iota BPO Sdn Bhd; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Work-from-Home Opportunities

Learning & Development Programs to Ups

Lucrative Salary Package

Health and Wellness Perks & Benefits

Motivating and Supportive Teams

Job summary

Alpha Iota BPO Sdn Bhd seeks a detail-oriented Virtual Assistant to support daily account setup and management operations. You will create accounts per SOP, complete profiles, onboard accounts, monitor status, maintain records, and report issues to the Team Leader.

Ideal candidates have at least 1 year in social media or marketing, strong English and Bahasa Indonesia, and excellent communication skills. This role offers remote work with a rewarding salary package and development opportunities.

Qualifications

• At least 1 year of relevant experience in social media, marketing or related field.
• Good command of English and Bahasa Indonesia.
• Excellent communication skills & interpersonal skills.
• Attention to detail and consistency in following SOPs/checklists.
• Basic digital literacy (comfortable with multiple platforms, Google Sheets/Excel)
• Strong organisational and time-management skills (handling many accounts daily).
• Discretion and trustworthiness around confidential/security information.
• Ability to spot irregularities and elevate appropriately rather than act independently.
• Good attitude with hunter mentality.

Responsibilities

• Create accounts per SOP, fill in profile/security details accurately, and verify configuration before moving accounts forward.
• Onboarding & warming – Gradually build up account activity and profile completeness on a set schedule, staying within platform rules to avoid triggering security flags.
• Monitoring – Daily checks on assigned accounts for status changes, verification requests, or restrictions; elevate issues to a Team Leader rather than resolving them independently.
• Data & Reporting – Track account status in Sheets/Excel or an internal system; submit daily reports covering new setups, active accounts, accounts under review, and issues.
• Security & Compliance – Follow SOPs and platform policies, keep credentials/recovery info confidential, and report suspicious activity immediately.

Skills

Social media

Marketing

English

Bahasa Indonesia

Communication

Time management

Discretion

Attention to detail

Tools

Google Sheets

Excel

Job description

Alpha Iota BPO Sdn Bhd seeks a detail-oriented Virtual Assistant to support daily account setup and management operations. You will create accounts per SOP, complete profiles, onboard accounts, monitor status, maintain records, and report issues to the Team Leader.

Ideal candidates have at least 1 year in social media or marketing, strong English and Bahasa Indonesia, and excellent communication skills. This role offers remote work with a rewarding salary package and development opportunities.