Onsite Live Chat Specialist — Customer Care & Resolution

PT. Rukita Bhinneka Indonesia; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Rukita Bhinneka Indonesia is seeking a proactive and customer-oriented Customer Service Staff to deliver excellent support across our platforms, handling live chat, resolving issues, and communicating effectively in a fast-paced environment.

You will coordinate with Operations, Sales, and Tech, maintain SLA targets, and document interactions. Onsite work in Jakarta with a 5-working-days and 2-days-off shift, you should have at least 2 years in customer service to be considered.

Qualifications

• Minimum 2 years of experience (L2 level) in Customer Service, Customer Experience, or related roles
• Experienced in handling live chat and digital customer support
• Strong communication skills, high empathy, and excellent problem-solving abilities
• Able to multitask and work comfortably with systems/customer support tools
• Team player with the ability to thrive in a fast-paced environment
• Willing to work onsite (WFO) with a 5-working-days and 2-days-off shift schedule
• How many years' experience do you have as a Customer Service Associate?
• Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.

Responsibilities

• Handle customer inquiries, complaints, and requests through live chat in a responsive, professional, and solution-oriented manner
• Deliver excellent customer experience in line with Rukita’s service standards
• Accurately document all customer interactions into the system
• Coordinate with internal teams such as Operations, Sales, and Tech to ensure effective issue resolution
• Maintain service quality and ensure SLA (Service Level Agreement) targets are achieved
• Provide clear and helpful information regarding products, services, and customer concerns

Skills

Communication

Empathy

Problem solving

Tools

Live chat software

Job description

PT Rukita Bhinneka Indonesia is seeking a proactive and customer-oriented Customer Service Staff to deliver excellent support across our platforms, handling live chat, resolving issues, and communicating effectively in a fast-paced environment.

You will coordinate with Operations, Sales, and Tech, maintain SLA targets, and document interactions. Onsite work in Jakarta with a 5-working-days and 2-days-off shift, you should have at least 2 years in customer service to be considered.