Remote Customer Experience Specialist (Live Chat)

Alpha Iota; Jakarta Pusat; Remote; IDR 322,176,000 - 536,961,000; Full time

Benefits offered by this job

Work-from-Home Opportunities

Learning & Development

Salary Package

Health and Wellness Perks

Supportive Teams

Job summary

Alpha Iota is seeking a customer service specialist to manage multiple live chat conversations in a fast-paced environment while delivering high-quality support across several projects. You will maintain accuracy under pressure and ensure timely responses.

This remote role offers night shifts on rotation, opportunities for learning and development, and a friendly team culture. Prior BPO experience is a plus, and strong multi-tasking is essential.

Qualifications

• 1 year+ of experience in Live Chat or Customer Service.
• Willingness to work a rotational shift, including nights, weekends and holidays.
• Strong adaptability in a fast-paced, customer-facing environment.
• Fast learner with minimal supervision and quick system/process knowledge.
• Experience in BPO or similar industries is an advantage.

Responsibilities

• Handle multiple live chat conversations simultaneously with high-quality customer service.
• Manage customer inquiries efficiently and provide timely responses across projects.
• Prioritize tasks effectively to meet deadlines and service standards.
• Operate in a rotational shift environment, including night shifts, to ensure coverage.
• Engage with customers in a fast-paced setting, resolving issues quickly and professionally.

Skills

Live chat handling

Customer service

Multi-tasking

Fast learner

Adaptability

Education

Good academic background

Job description

Alpha Iota is seeking a customer service specialist to manage multiple live chat conversations in a fast-paced environment while delivering high-quality support across several projects. You will maintain accuracy under pressure and ensure timely responses.

This remote role offers night shifts on rotation, opportunities for learning and development, and a friendly team culture. Prior BPO experience is a plus, and strong multi-tasking is essential.